Summary
Overview
Work History
Education
Skills
Websites
References
Languages
References
Timeline
Generic

Arjun Vinod

Frankfurt am Main

Summary

An experienced professional with a background in financial operations, customer success, and relationship management. Gaining experience in providing analysis and customer support within daily operations for Europe's leading stock exchange. Strives to optimize business operations and develop logical, digitization-based process innovations. Expertise in creating presentations for C-level executives, based on market data and trends. Constantly driven by the need to create value, and take pride in my work ethic. Enjoy working in fast-paced, high-pressure environments with multicultural teams that I get to learn from, and vice versa. Interested in all things Capital Markets and Customer Success (CX). Aspire to be mobile, and enthusiastic about taking on longer, international assignments.

Overview

13
13
years of professional experience

Work History

Key Account Manager- Trading

Deutsche Börse AG
Frankfurt am Main
11.2021 - Current
  • Managed portfolio of new and existing customers utilizing Eurex and Die Frankfurter Wertpapierbörse (FWB).
  • Built and maintained strong client relationships to understand needs and drive account growth.
  • Coordinated onboarding process for clients transitioning to trading venues.
  • Collaborated with global sales teams to identify efficiencies and cross-selling opportunities.
  • Ensured compliance with regulatory transaction reporting requirements at all times.
  • Oversaw introduction of new products and annual releases of Deutsche Börse's T7 trading infrastructure.
  • Worked with internal stakeholders to enhance client experience through operational support.
  • Implemented Microsoft SharePoint strategy to automate tasks and streamline workflows.

Technical Key Account Management

Deutsche Börse AG
Frankfurt am Main
01.2021 - 10.2021
  • Gained experience in technical and connectivity support for venue Eurex and Frankfurter Wertpapierbörse (FWB).
  • Constantly monitor CRM tool to ensure relevant support requested by clients are delivered on time.
  • Support in annual system releases, Disaster management drill for trading infrastructure T7.
  • Performed a competitor analysis and identified areas to improve in scope to connectivity/technical support.

Trading Operations

Eurex Frankfurt AG
Frankfurt am Main
05.2019 - 09.2020
  • Exposure to day-to-day derivatives market operations- Client/ Member focused.
  • Deliver regular reporting, planning and forecasting of the ongoing project activities, in line with both the team and stakeholder requirements.
  • Assist the team in managing customer requests and perform ad-hoc tasks as assigned E.g. Corporate action events, trading volume reports, audit requirements, create & maintain business processes (Alfresco platform).
  • Settlement and maintenance of Eurex T7 simulation on batch days including product maintenance, order entry inline to client request.

OTC Project Management

Eurex Clearing AG
Frankfurt am Main
11.2018 - 04.2019
  • Exposure to day-to-day project management activities for OTC and related trading software development.
  • Prepare meeting minutes, assist in planning and forecasting of the ongoing project activities.
  • Participated in migration from SIRE based PMO to JIRA based project tracking.

Oil & Gas Drilling Operations

ADNOC Group
Abudhabi
09.2014 - 01.2018
  • Successfully completed 24 Oil & Gas drilling projects across Emirates over a span of three years.
  • Understand technical difficulties of each project and implement a safe and cost-efficient process plan with the onsite team.
  • Participated in migration of drilling operations from analogue based drilling to fully automated onshore drilling operations.
  • Exposure in achieving lean timelines within the planned budget.

Graduate Engineering Trainee

Chempro Expertise
Mumbai
07.2012 - 07.2014
  • Graduate Engineering Trainee in design & project management for organizations that manufactured Pharmaceutical and Petrochemicals in scope to Engineering, Procurement and Construction activities (EPC).

Education

M.Sc. - International Business & Engineering

SRH University
Heidelberg, Germany
09.2020

Bachelor of Engineering -

Amrita Vishwa Vidya Peetam
Coimbatore, India
06.2012

Skills

  • Client relationship management
  • Regulatory compliance
  • CRM software
  • Trading operations
  • Cross-functional collaboration
  • Effective communication
  • Client onboarding
  • Account strategy
  • Sales lifecycle management
  • Account retention
  • Proficient in Microsoft Office Suite including CoPilot
  • Social media marketing
  • Staff training and motivation

References

Available upon request including recent projects I have worked on.

Languages

Malayalam
First Language
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2

References

References available upon request.

Timeline

Key Account Manager- Trading

Deutsche Börse AG
11.2021 - Current

Technical Key Account Management

Deutsche Börse AG
01.2021 - 10.2021

Trading Operations

Eurex Frankfurt AG
05.2019 - 09.2020

OTC Project Management

Eurex Clearing AG
11.2018 - 04.2019

Oil & Gas Drilling Operations

ADNOC Group
09.2014 - 01.2018

Graduate Engineering Trainee

Chempro Expertise
07.2012 - 07.2014

M.Sc. - International Business & Engineering

SRH University

Bachelor of Engineering -

Amrita Vishwa Vidya Peetam

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Arjun Vinod