Summary
Overview
Work History
Education
Skills
Timeline
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Arjun Singh Bargujjar

Delhi,RP

Summary

Accomplished Sr. Quality Analyst at Allianz Worldwide Partners, enhancing process quality through audits and process improvements. Boosted C-SAT by 5% with strong communication and CAPA expertise. Skilled in Power BI and team leadership, driving continuous improvement and aligning audits with client expectations.

Overview

7
7
years of professional experience

Work History

Sr. Quality Analyst

Allianz Worldwide Partners
07.2019 - Current
  • Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency. Conduct more than 20 audits in a day and share valuable insights with internal stakes.
  • Ensure adherence to process, compliance, soft skills, and customer handling parameters. Which impacted improvement in C-SAT by 5% in the month of Mar'24.
  • Identify underlying causes for process or behavior errors. Recommend process improvements based on RCA.
  • Showcase defects improvement to client and call outs to sustain that improvement in process.
  • Conducting Training Need Identification through quality insights and be part of those sessions with trainers.
  • Measures how well advisors implement feedback provided during coaching sessions.
  • Handle internal and external calibration and also to ensure variance should be <=5%.
  • Reflects how accurately audits align with business or client expectations (often validated in calibrations).

Health Insurance Advisor

Policy Bazaar
01.2019 - 06.2019
  • Tailored recommendations based on thorough assessments of individual client needs, budgets, risk tolerance levels, ultimately guiding them towards suitable policy options.
  • Achieved consistent high levels of customer satisfaction through empathetic listening and problem-solving skills when addressing concerns or disputes.
  • Collaborated with a team of Health Insurance Advisors to develop effective sales strategies, contributing to higher revenue generation.
  • Resolved client inquiries efficiently through clear communication, resulting in improved customer relationships and trust.

Education

Bachelor of Science - Botany

Deshbandhu College - Delhi University
Delhi
08-2017

Associate of Science - Science

Govt. Boys SR. Secondary School
Delhi
05-2014

Skills

  • Strong communication skills
  • Team leadership
  • Documentation skills
  • Continuous improvement mindset
  • Good hands on 7 QC tool ( Specialized in Pareto and cause and effect)
  • Power BI intermittent level
  • Team handling
  • CAPA Technique expert

Timeline

Sr. Quality Analyst

Allianz Worldwide Partners
07.2019 - Current

Health Insurance Advisor

Policy Bazaar
01.2019 - 06.2019

Bachelor of Science - Botany

Deshbandhu College - Delhi University

Associate of Science - Science

Govt. Boys SR. Secondary School

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Arjun Singh Bargujjar