Armens Arusanovs
Oranienburg
Kurzprofil
Results-driven Operations Manager with 10+ years of experience leading customer service, technical support, onboarding, dispatch and field operations in international environments. Responsible for operational performance across Germany, managing teams, service partners and business-critical KPIs. Strong background in process optimisation, service delivery, operational excellence and people leadership, with direct exposure to international senior management and cross-functional stakeholder engagement.
Übersicht
11
11
years of professional experience
Berufserfahrung
Operations Manager Germany
Radius Business Solutions GmbH
Berlin
2021.06 - Current
- Led operational functions across Germany including Customer Service, Technical Support, Onboarding, Dispatch and Installation Coordination.
- Managed multi-functional operational teams, including recruitment, performance management, coaching and employee development.
- Oversaw external installation and service partner network, ensuring operational readiness, service quality and customer satisfaction.
- Drove KPI, SLA and productivity improvements through process optimisation and performance management.
- Acted as key operational stakeholder reporting directly to UK leadership and collaborating with international teams.
- Developed and implemented operational best practices, process improvements and quality standards to increase efficiency and support business growth.
Credit & Collections Officer
Ferratum Group
Berlin
2020.01 - 2021.06
- Managed portfolio of overdue accounts and negotiated payment arrangements with customers
- Consistently achieved collection and performance targets in a KPI-driven environment
- Handled complex customer cases and dispute resolution
- Worked in multilingual international environment serving customers across multiple markets
Front Office Operations
Berlin Marriott Hotel
Berlin
2015.05 - 2019.12
- Delivered premium customer service in a high-volume international hotel environment
- Managed guest check-in, check-out and daily front office operations
- Resolved customer issues and escalations while maintaining high guest satisfaction levels
- Resolved customer issues and escalations while maintaining high guest satisfaction levels
Ausbildung
Bachelor of Engineering - Transport Electronics and Telematics
Riga Technical University (RTU)
Riga, Latvia 2007 - 2011
Kompetenzen
- Operations Management
- Team Leadership
- People Management
- Process Improvement
- KPI Management
- Service Delivery
- Stakeholder Management
- Customer Service Operations
- Project Management
- Data Analysis
Languages
German
Proficient
C2
Russian
Proficient
C2
Englisch
Fachkundig (C1)
C1
Lettisch
Kompetent (B2)
B2
Zeitleiste
Operations Manager Germany
Radius Business Solutions GmbH
2021.06 - Current
Credit & Collections Officer
Ferratum Group
2020.01 - 2021.06
Front Office Operations
Berlin Marriott Hotel
2015.05 - 2019.12
Bachelor of Engineering - Transport Electronics and Telematics
Riga Technical University (RTU)
2007 - 2011