Armina-Ioana Moldovan
Timisoara
Summary
Results-driven professional with extensive experience in project management, onboarding, and customer retention. Proven track record of leading cross-functional teams, streamlining processes, and implementing effective strategies. Skilled at managing complex projects from inception to completion, exceeding client expectations. Strong in fostering client relationships, enhancing satisfaction, and driving business growth. Committed to continuous improvement and excellence. Known for delivering impactful solutions that enhance loyalty and satisfaction. Collaborative team player with a focus on conflict resolution and communication skills.
Overview
7
7
years of professional experience
Work History
Senior Renewals - Retention Specialist
The Access Group
02.2024 - Current
- Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
- Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
- Negotiated contract renewals, securing continued business partnerships with satisfied clients.
- Built constructive customer relationships to improve loyalty and recommendations.
- Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Onboarding Consultant
The Access Group
06.2023 - 01.2024
- Managed the onboarding process for Procure Wizard clients,ensuring a smooth transition and successful integration of the software into their procurement operations.
- Collaborated closely with cross-functional teams to ensure alignment and address any client concerns promptly.
- Provided ongoing support and guidance to clients, fostering strong relationships and enhancing overall customer satisfaction.
Project Manager
InSites Consulting
07.2021 - 06.2023
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Met project deadlines without sacrificing build quality or workplace safety.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
Freelance Translator
Upwork, Appen
10.2018 - 06.2021
- Consulted specialized dictionaries, thesauruses and reference books to identify closest equivalents for nuanced terminology, words and phrases
- Used translation software to verify complex terms and expedite communication process
Student Internship
NOS Coimbra
03.2020 - 05.2020
- Provided clerical support, addressing routine and special requirements
- Reported back to instructor to receive day-to-day tasks and responsibilities
- Sorted, organized and maintained files
Volunteer
Erasmus Student Network Timisoara
08.2018 - 01.2020
- Volunteered with groups and organizations to help make measurable differences for program recipients
- Engaged in community outreach to support program mission
Education
Master's Degree - Theory and Practice of Translation
West University of Timisoara
07.2021
Master's Degree - Erasmus + Outgoing programme (first semester)
University of Coimbra
Coimbra, Portugal02.2021
Bachelor's Degree - Applied Modern Languages
West University of Timisoara
07.2019
Skills
- Customer feedback analysis
- Upselling and cross selling
- Documentation skills
- Persuasion techniques
- Retention marketing
- Cross-functional communication
- CRM software proficiency
- Customer relations
- Persuasion strategies
- Relationship building
Languages
English
Proficient
C2
Portuguese
Proficient
C2
Spanish
Proficient
C2
Romanian
Bilingual or Proficient (C2)
Timeline
Senior Renewals - Retention Specialist
The Access Group
02.2024 - Current
Onboarding Consultant
The Access Group
06.2023 - 01.2024
Project Manager
InSites Consulting
07.2021 - 06.2023
Student Internship
NOS Coimbra
03.2020 - 05.2020
Freelance Translator
Upwork, Appen
10.2018 - 06.2021
Volunteer
Erasmus Student Network Timisoara
08.2018 - 01.2020
Master's Degree - Erasmus + Outgoing programme (first semester)
University of Coimbra
Bachelor's Degree - Applied Modern Languages
West University of Timisoara
Master's Degree - Theory and Practice of Translation
West University of Timisoara
Similar Profiles
Denisa-Maria FaurDenisa-Maria Faur
Technical Support Engineer III at The Access GroupTechnical Support Engineer III at The Access Group
Fizaan ShaukatFizaan Shaukat
Data analyst at The Access GroupData analyst at The Access Group
Catalin RusCatalin Rus
Fullstack SW Developer at The Access GroupFullstack SW Developer at The Access Group
Vlad-Ioan CosteaVlad-Ioan Costea
Software Developer at Visma Software SRLSoftware Developer at Visma Software SRL
Lidia LactionLidia Laction
HR Manager at Dendrio TechnologyHR Manager at Dendrio Technology