Arne Bailliere

• Providing consultancy to Companies, setting up right procedure for gathering requirements for a Lab automation solution
• Host workshops on premise with different actors in the company to finetune goals of project stakeholders.
• Providing eagle- eye perspective, overview of main Lims vendors functionalities.
• Assisting with general consultancy regarding common pitfalls that need to be avoided when implementing a Lims solution.

• I joined Abbott Informatics in September 2019 as Business Consultant in a Presales Role and was quickly promoted into Sales and Account Management, covering Germany as well as Benelux and northern France
• In 2021, Abbott informatics was sold by Abbott to Private equity group Francisco Partners, and since then is active as Starlims.
• Responsible for managing of territorial Customer accounts: Upselling of product modules, defining future needs through recurring meetings, gathering feedback, and allocating resources Professional Services to implement desired changes or customizations.
• Detecting, following up on, and converting Leads into Opportunities for EMEA Territory
• Customer interaction, relationship building and relationship maintenance, and follow- up
• On Site and virtual Product and Company and Product presentations
• Upselling of licenses (concurrent, read- only or external) to customers
• Offering insights to existing and potential accounts into integrated functionality like Lab execution System (LES), Electronical Laboratory Notebook (ELN), Advanced Analytics and Automated instrument Connections
• Providing insights through webinars for Industry specialists covering several themes like changing regulatory landscape, GDPR, and Data protection laws
• General Sales activities like RFI, RFQ, and RFP response preparation and product demonstrations (mostly online through virtual meetings due to Covid restrictions)
• Contract negotiations and deal conclusion
• Providing consultancy services to existing and potential customers regarding implementation of Laboratory Informatics Management Solutions (Lims)
• Considering different objectives within customer´s business organization (higher Management, Lab Management, End Users) as to what solution should add in terms of return on investment, as well as goals regarding future – proof solutions, sustainability, and user friendliness
• Workshops, meeting helped to define stakeholder requirements and align our implementation approach with customer´s objectives and philosophy
• (BASF, Bayer, Shell, Boehringer Ingelheim, …).

• I originally joined LabVantage in Customer support , having worked with their product at the Charité – Helmholtz Research Centre
• I quickly evolved into a full Sales- oriented role, working with Sales team to grow sales in DACH and Benelux
• Representation on industry related events (Lims Forum -Jülich, Analytika – Münich, SmartLab Exchange – Berlin
• Qualifying and following up on resulting leads
• Setting up and participating in introductory meetings, presentations, product demonstrations, negotiations, and deal conclusion with small-to mid-size Laboratories and their mother companies
• Participation in negotiation process with Strategical customers/prospects for Global Lims implementations
• Coordination with TSS and PSO of Labvantage participation in Lims Selection processes
• Prospect identification, Market analysis, Revenue Assessment
• Delivering RFI and RFP responses
• Building relationships and maintaining customer contact
• Conception and delivery of Product and Company Presentations (NL-FR-GER-ENG), onsite and/or remote
• Conception and presentation of Scripted demos with Technical Sales Support team
• Contract negotiations, deal conclusion, with EMEA Management involvement for global implementations
• Area of activity: mainly Pharmaceutical- and Petrochemical, Public Health Laboratories, Water Treatment Facilities.

• Led projects and analyzed data to identify opportunities for improvement.
• Developed team communications and information for meetings.
• Proved successful working within tight deadlines and fast-paced atmosphere.
• Monitored company inventory to keep stock levels and databases updated.
• Resolved problems, improved operations and provided exceptional service.
• Drove operational improvements which resulted in savings and improved profit margins.

Server – Administration and maintenance for LIMS applications, (Labvantage)

• Implementation and Application support for Labvantage LIMS System in BCRT
• Websites: development, administration and security
• Collection of User Requirements for configuration of clinical studies
• Modules used: Web page configuration,User creation and Assignment of Roles, Job Types and Categories, Biobanking Module (Creation of Studies, Subject Enrolment, Sample management, setting up representation of Storage Locations)
• Master Data Creation
• Imports: definition of DFD ‘s (Data File Definition)

• Delivered services to customer locations within specific timeframes.
• Prepared variety of different written communications, reports and documents.
• Identified issues, analyzed information and provided solutions to problems.
• Learned new skills and applied to daily tasks to improve efficiency and productivity.
• Conducted research, gathered information from multiple sources and presented results.
• Handled 50 calls per day to address customer inquiries and concerns.

• Performed budget analysis to control expenditures and predict future budget needs.
• Applied superior negotiation, communication and conflict management skills to facilitate effective discussions.
• Worked with individuals to help understand and overcome personal, social or behavioral problems affecting educational or vocational situations.
• Conducted individual and group counseling sessions.
• Conducted workplace compliance training to reduce liability risks and operate effectively.

• Performed research and checked facts to maintain high standard of journalistic integrity.
• Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
• Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
• Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
• Completed assigned pieces and developed independent stories.
• Wrote news stories, developed leads and constructed headlines.
• Fact-checked breaking news headlines by performing background research, contacting experts or witnesses and conferring with lawyers to comply with legal boundaries for sensitive stories.

• Developed and initiated projects, managed costs and monitored performance.
• Updated operational methods and oversaw accounting procedures for improved efficiency.
• Maintained relationships with material vendors to lower costs and diversify capabilities.
• Met project deadlines without sacrificing build quality or workplace safety.
• Facilitated communication between internal personnel, contractors and vendors for project cohesion.
• Modified and directed project plans to meet organizational needs.

• Set clear team goals and delegated tasks and set deadlines.
• Discovered training needs and provided coaching.
• Built strong relationships with customers through positive attitude and attentive response.
• Mentored and guided employees to foster proper completion of assigned duties.
• Worked with colleagues to create prototypes for designs and training materials.

• Developed correspondence to enhance communication between stakeholders.
• Acquired product and service knowledge to provide solutions to customers.
• Recorded and tracked operational expenses to identify and eliminate wasteful spending.
• Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
• Set up conference rooms, technology and materials to facilitate meetings.
• Updated spreadsheets and created presentations to support executives and boost team productivity.

• Led projects and analyzed data to identify opportunities for improvement.
• Identified issues, analyzed information and provided solutions to problems.
• Worked flexible hours across night, weekend and holiday shifts.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Developed and implemented performance improvement strategies and plans to promote continuous improvement.

• Completed forms, reports, logs and records to quickly handle all documentation for human resources.
• Established administrative work procedures to track staff's daily tasks.
• Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
• Identified and recommended changes to existing processes to improve accuracy, efficiency and quality service.

• Developed and initiated projects, managed costs and monitored performance.
• Identified plans and resources required to meet project goals and objectives.
• Maintained compliance with regulatory parameters in complex projects with overlapping policies.
• Drove team success through shared vision and recognition of quality performance.

Exceeded goals through effective task prioritization and great work ethic.

• Maintained excellent attendance record, consistently arriving to work on time.
• Prepared variety of different written communications, reports and documents.
• Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
• Proved successful working within tight deadlines and fast-paced atmosphere.