Arold Smith Mafo Fotso
Essen
Overview
8
8
years of professional experience
Work History
Infrastructure Engineer
LucaNet AG
Essen, Germany
12.2023 - Current
- Migrated legacy systems to modern platforms for increased efficiency and reduced maintenance costs.
- Coordinated with vendors for equipment procurement, installation, maintenance contracts, ensuring optimal service levels at competitive pricing points.
- Developed technical documentation for infrastructure design, implementation, and troubleshooting procedures.
- Reduced downtime by proactively identifying and addressing potential issues in the IT infrastructure.
- Provided Tier-3 support to resolve complex issues for clients and maintain high customer satisfaction levels.
IT Administrator
LucaNet
Berlin
09.2023 - 12.2023
- Design, installation, and maintenance of network equipment (hubs, switches, routers)
- Monitoring and maintaining of all computer systems (servers, storage ) and networks
- Setting access to file resources, and databases
- Installation and maintenance of office IT equipment (printers, fax, copy )
- Responsible for day-to-day system administration (creating, configuring, building, deploying, and managing SCCM systems).
IT Support Specialist
AccessHolding Microfinance AG
Berlin
11.2020 - 03.2023
- End user support, networking, management processes, Multiple systems
- Analytical and problem-solving skills
- Experience with system and application administration: Active Directory, JIRA, Confluence, Office 365
- Backup and Recovery management
- Database monitoring via Nagios
- Databases Skills (Maintenance, Security, Scrambling and migrating data)
- Working closely with the business department for Research and Development Team to improve the infrastructure architecture and Business processes.
Junior Database Administrator Intern
Afridevco Consulting
Douala
01.2017 - 08.2017
- Database Monitoring
- Inventories management
- Performance troubleshooting.
Education
Bachelor Degree In Business Administration -
International Business School of Budapest.
Budapest 09.2017 - 12 2018
Google IT Support Certificate - undefined
Google
Berlin 09.2021 - 12 2021
Bachelor in Digital Business and Data Sciences - undefined
University of Europe for Applied Sciences.
Berlin 02.2019 - 2 2022
Skills
Microsoft Office
Analytics and Problem Solving
Troubleshooting
MYSQL, SSMS
Database Administration
IT Security
Ticketing System
Microsoft Azure
Web Design
Languages
German
Upper intermediate (B2)
French
Advanced (C1)
English
Advanced (C1)
Timeline
Infrastructure Engineer
LucaNet AG
12.2023 - Current
IT Administrator
LucaNet
09.2023 - 12.2023
Google IT Support Certificate - undefined
Google
09.2021 - 12 2021
IT Support Specialist
AccessHolding Microfinance AG
11.2020 - 03.2023
Bachelor in Digital Business and Data Sciences - undefined
University of Europe for Applied Sciences.
02.2019 - 2 2022
Bachelor Degree In Business Administration -
International Business School of Budapest.
09.2017 - 12 2018
Junior Database Administrator Intern
Afridevco Consulting
01.2017 - 08.2017