Arsen Kalzhigitov

I worked at EconomyBookings, one of the largest global platforms for car rental services, operating in over 20,000 locations worldwide and serving more than 4 million users. The company partners with over 800 trusted international suppliers including SIXT, Hertz, Europcar, Avis, Enterprise, Budget, and others.

In this role, I provided high-level customer support to both individual and corporate clients from various countries, including the USA, UK, Germany, UAE, and beyond — entirely in English. My daily tasks included:

• Communicating with clients via email, phone, and chat in a fast-paced international environment.
• Resolving complex cases related to bookings, payments, cancellations, insurance claims, and disputes.
• Coordinating between customers and rental partners to ensure smooth and efficient service.
• Maintaining high satisfaction rates while upholding the company’s global brand standards.
• Working within CRM systems and proprietary platforms to track and manage support tickets.

Key Takeaways:
This experience helped me master client-centered communication, problem-solving under pressure, and delivering consistent quality to a global audience. It also strengthened my ability to listen, adapt, and build trust — which I believe is essential for any client-facing or service-based role.

• Skills: CRM, Customer Service, Stress tolerance, Working with clients, Systematic thinking, Data base

• "ALIDI Logistics Company" LTD - one of the largest logistics companies in Kazakhstan. I worked in the retail department of IQOS Premium Partner. Our goal was to convey to adult tobacco consumers the values of IQOS, the flagship of Philip Morris International. A full course of training was completed on such parameters as company policy, company direction, laws of Kazakhstan on tobacco products, sales training, retail trade, communication with customers and much more according to the world standard of one of the largest distribution companies Philip Morris. In my position, I closed plans for 100 and 111 percent (111 percent maximum). I was able to create a base of regular customers in the company. Unfortunately, I didn't work for so long because I had to fly to Latvia to continue my studies.
• Skills: sales expert, Customer Service, B2C Marketing, Retail Sales

• Tender procurement specialist.
  The main direction of the company was to win tenders to its customers thanks to our platform, which mounts all open tender sources in Kazakhstan. On the way to help our customers, we gained experience in public procurement and tenders of Kazakhstan at the expert level through trainings and practices
  
  Experience in sales.
  I have been actively working for half a year as a sales manager in the Holding Company "Business Consulting group", department "Tenderbot.kz " (https://tenderbot.kz /). In this company, get the skills of "B2B" by negotiating and concluding deals with companies in the territory of the Republic of Kazakhstan. The companies with whom I conducted the first touches, meetings, negotiations, consultations of clients on any purchases of the Republic of Kazakhstan, work with objections, drew up cooperation agreements and accepted payment - LTD "FLUENTCITIES", LTD "OCCUR GROUP", LTD "Arlan Security Agency", LTD "TAYAN LTD", IP "Salykov," IP "Ermolaev Dmitry Sergeevich", IP "ZERE". I can attach contracts with these companies. I have experience working with a computer, with "CRM", with streaming platforms, with social media platforms, and office programs such as Word, Excel and etc.
• Skills: sales, working with clients, B2B, CRM, Tender Management, Microsoft Word, Excel, Outlook, MS Teams, Yandex Telemost