Arun John
Erlangen
Summary
Accomplished Application Support Specialist with a proven track record at Siemens Healthineers, adept in customer assistance and system monitoring. Excelled in reducing downtime and enhancing client relations through effective problem resolution and proactive application performance management. Achieved high customer satisfaction levels by streamlining troubleshooting processes, showcasing strong analytical and interpersonal skills.
Overview
19
19
years of professional experience
Work History
Application Support Specialist
Remote Services Center, Siemens Healthineers
08.2017 - Current
- Escalation management of technical and application issues from EMEA region.
- Established positive relationships with clients through clear communication, active listening, and effective problem-solving skills during support interactions.
- Provided image quality support for both 2D and 3D imaging, ensuring optimal performance and diagnostic accuracy.
- Achieved high levels of customer satisfaction through timely resolution of complex technical issues related to 2D and 3D applications.
- Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
- Conducted thorough root cause analysis on recurring issues, implementing long-term solutions that reduced support requests.
- Streamlined troubleshooting processes, leading to faster resolution times for end users.
Clinical Education Specialist
Siemens Healthineers
07.2012 - 07.2017
- Pre and post sale Demo applications for all the Value segment and Higher end Cath Labs.
- Conducted training sessions on advanced cardiology imaging tools such as ClearStent, DynaCT Card, Aortic Valve Guidance, EP Planning, and the Left Atrial Segmentation tool, as well as physiological assessment tools like FFR.
- Delivered clinical training to leading interventional radiologists and technologists on advanced neurovascular imaging tools, including DynaCT, Aneurysm Analysis, Embolization Guidance, Needle Guidance, EVAR Guidance, and 3D Roadmap.
Clinical Applications Specialist
Siemens Healthcare
02.2008 - 06.2012
Cardiac Cath Lab Technologist
Government Medical College & Hospital
10.2006 - 01.2008
- Explained test procedure and supported patient throughout examination to help alleviate anxiety and concern.
- Supported successful interventions by setting up devices such as balloons, stents, and pacemakers for proper use during procedures.
- Assisted physicians in the diagnosis of cardiovascular diseases, preparing equipment and monitoring patients during procedures.
Cath Lab Technologist
Government Medical College & Hospital
02.2006 - 09.2006
Education
Diploma - Cardiac Laboratory Technology
Sree Chitra Tirunal Institute For Medical Sciences
Trivandrum12-2005
Bachelor of Science - Physics With Instrumentation
St. Mary's College
Sulthan Bathery, Wayanad, Kerala04-2003
Skills
- Expertise in advanced 2D and 3D cardiac and neuro angio imaging and applications
- Deep knowledge in Image acquisition and processing parameters
- Troubleshooting of system log files
- Problem resolution
- End-user training
- Teamwork and collaboration
- Time management
- Problem-solving abilities
Long distance running. Mountaineering.
I've been passionate about long-distance running for several yearsand enjoying the sense of accomplishment it brings. Similarly, mountaineering is something I deeply enjoy as it combines physical endurance, mental resilience, and a love for nature. I’ve taken on highest mountains in Bavarian alps, which have taught me discipline, teamwork, and problem-solving under challenging conditions. These activities are not just hobbies; they’re ways I continually push my boundaries and stay connected with the outdoors.
Languages
English
Advanced (C1)
German
Beginner (A1)
Hindi
Intermediate (B1)
Malayalam
Bilingual or Proficient (C2)
Timeline
Application Support Specialist
Remote Services Center, Siemens Healthineers
08.2017 - Current
Clinical Education Specialist
Siemens Healthineers
07.2012 - 07.2017
Clinical Applications Specialist
Siemens Healthcare
02.2008 - 06.2012
Cardiac Cath Lab Technologist
Government Medical College & Hospital
10.2006 - 01.2008
Cath Lab Technologist
Government Medical College & Hospital
02.2006 - 09.2006
Diploma - Cardiac Laboratory Technology
Sree Chitra Tirunal Institute For Medical Sciences
Bachelor of Science - Physics With Instrumentation
St. Mary's College
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