AGATA SOCZEWSKA
Stargard,Poland
Summary
Results-driven professional with over 10 years of experience within Kalmar, integrating extensive expertise in sourcing, warranty, and logistics alongside a robust foundation in sales and commercial negotiations. Takes on challenging new roles harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
21
21
years of professional experience
Work history
Warranty Manager
KALMAR
Stargard, Poland
12.2025 - 12.2025
- Team Leadership & Development: lead, mentor and manage Supplier Warranty team. Set performance objectives, provide regular feedback, and support professional development.
- Process Optimization: oversee end-to-end warranty to supplier claim handling process, identifying and implementing efficiency improvements in collaboration with Product Support and other stakeholders. Standardize best practices for claim submission and follow-up.
- High-Level Negotiation: act as primary point of escalation for complex or high-value negotiations with suppliers, particularly for cases without existing contractual agreements.
- Data-Driven Insights: analyse warranty data to identify systemic supplier quality issues and trends. Provide strategic input to Product Development (PLC) and Supplier Quality teams to drive long-term product improvement and cost avoidance.
Warranty Handler & Supplier Reclaiming Lead
KALMAR
Stargard, Poland
09.2022 - 11.2025
- Review supplier recovery, trends, delinquencies and set up engagement strategies, reviews / audits and negotiations across the supplier commodity mix.
- Negotiate with suppliers for both conditions with and without a written contract.
- Collaborate with global sourcing for warranty agreement improvement (coverage and warranty level).
- Implement process improvements that enhanced accuracy in warranty documentation and reporting.
- Regular warranty claim follow up.
- Collaborate with product support to improve the claim handling.
- Input to PLC for product improvement.
- Administration work in claim systems and return of non-conformity components to suppliers if needed.
- Create RPA for claim handling system.
- Develop training materials to enhance team understanding of warranty policies and procedures.
- Recruit and manage team's interns.
Sourcing Specialist
KALMAR
Stargard, Poland
04.2017 - 08.2022
- Act to lower item and manufacturing costs; implement cost improvement strategies.
- Optimise the supplier base for categories in responsibility scope.
- Negotiate with suppliers on quality, delivery and cost
- Develop and implement plans to improve suppliers’ delivery and quality performance.
- Analyse procurement data to identify opportunities for cost savings and process improvements.
- Manage supplier relationships, improving reliability.
- Develop robust risk management strategies, mitigating potential supply chain disruptions.
Material Planner
KALMAR POLAND
Stargard, Poland
08.2016 - 03.2017
- Ensure the availability of components for production, control timely deliveries.
- Cooperate with suppliers and transport providers.
- Analyse demand forecasts to align material procurement with production schedules.
- Prepare and send orders in accordance with current production needs.
- Manage stock levels.
Logistics & Administration Specialist
ALBAAD POLAND
Węgorzyno, Poland
09.2015 - 07.2016
- Oversee scheduling of shipments and ensure adherence to delivery timelines and standards.
- Implement process improvements to enhance operational efficiency and reduce delays.
- Manage logistics operations to ensure timely delivery of materials and supplies.
- Coordinate administrative functions to streamline interdepartmental communication and workflow.
- Develop and maintained accurate inventory records to support efficient stock management.
Deputy Inspector-Budgeting
TOWN HALL
Stargard, Poland
06.2014 - 09.2015
- Develop comprehensive budget forecasts to support departmental financial planning.
- Analyse expenditure reports to identify trends and ensure compliance with fiscal policies.
- Review and approve budget modifications to align with organisational objectives and constraints.
- Oversee implementation of budgeting software to enhance accuracy and streamline processes.
Deputy Inspector-Tourism
TOWN HALL
Stargard, Poland
06.2011 - 05.2014
- Develop and implemented tourism strategies to enhance visitor engagement and experience.
- Coordinate collaborative efforts with local businesses to promote regional attractions and events.
- Organise promotional events to showcase local culture and heritage to attract a diverse audience.
- Conduct training sessions for staff on best practices in customer service and tourism promotion.
Division Head Secretary
ARAMCO OVERSEAS
Hague, The Netherlands
04.2008 - 09.2010
- Support the R&D Unit in developing contracts and non-disclosure agreements.
- Manage correspondence and communication for senior executives, ensuring timely responses.
- Coordinate meetings and events, facilitating logistics and supporting agenda preparation.
- Reviewed and processed invoices, ensuring accuracy and adherence to company policies.
Customer Sales Representative
BAYARD PUBLISHING
New London, USA
08.2006 - 03.2008
- Develop strong relationships with clients to enhance customer satisfaction and loyalty.
- Utilise CRM software to manage customer information and streamline sales processes.
- Collaborate with marketing team to create promotional materials and campaigns.
- Analyse sales data to identify opportunities for improving service and increasing sales.
Legal Assistant
FAULKNER & BOYCE
New London, USA
08.2005 - 06.2006
- Assist in preparing legal documents and correspondence for attorney review.
- Manage case files and maintain accurate records for ongoing litigation cases.
- Coordinate scheduling of client meetings and court appearances to ensure efficient workflow.
- Conduct legal research to support case preparation and provide relevant information to attorneys.
Executive Assistant
BIOMET MANUFACTURING
Stargard, Poland
01.2005 - 05.2005
- Participate in implementing the company’s quality control certifications.
- Interview candidates for blue collar positions; manage payroll for 50 employees.
- Maintain confidential files and records ensuring compliance with data protection regulations.
- Assist in the preparation of reports and presentations to support strategic decision-making processes.
- Ensure accuracy of financial records with bookkeeping tasks.
Education
Masters of Science - Management and Production Engineering
Maritime University
Szczecin, Poland 10.2024 -
Bachelor of Science - Management and Production Engineering
Maritime Academy
10.2001 - 06.2005
Skills
- Software: Windows Office, Google Suite
- Data Management: LN, SAP, Plan B
- Warranty claims applications: C-Care, QLM
LANGUAGES
Polish: Native language
Native
English
Fluent
INTERESTS
Outdoor activities, yoga, literature, sports
Timeline
Warranty Manager
KALMAR
12.2025 - 12.2025
Masters of Science - Management and Production Engineering
Maritime University
10.2024 -
Warranty Handler & Supplier Reclaiming Lead
KALMAR
09.2022 - 11.2025
Sourcing Specialist
KALMAR
04.2017 - 08.2022
Material Planner
KALMAR POLAND
08.2016 - 03.2017
Logistics & Administration Specialist
ALBAAD POLAND
09.2015 - 07.2016
Deputy Inspector-Budgeting
TOWN HALL
06.2014 - 09.2015
Deputy Inspector-Tourism
TOWN HALL
06.2011 - 05.2014
Division Head Secretary
ARAMCO OVERSEAS
04.2008 - 09.2010
Customer Sales Representative
BAYARD PUBLISHING
08.2006 - 03.2008
Legal Assistant
FAULKNER & BOYCE
08.2005 - 06.2006
Executive Assistant
BIOMET MANUFACTURING
01.2005 - 05.2005
Bachelor of Science - Management and Production Engineering
Maritime Academy
10.2001 - 06.2005