Summary
Overview
Work History
Education
Skills
Timeline
Generic

ASAF DOLEV

Program Lead
Berlin

Summary

Dynamic Program Manager with over 10 years of business operations and leadership experience, specializing in the EMEA region. Proven expertise in fostering impactful leadership, and driving organizational change. Adept at data-driven decision-making, strategic planning, and building strong relationships to support cultural and business goals.

Overview

11
11
years of professional experience
3
3
Languages

Work History

Program Lead

Concentrix
03.2024 - Current
  • Managed program health by monitoring key metrics, driving strategies to maximize program value.
  • Cultivated a positive work environment by proactively addressing employee relations to identify and address operational challenges
  • Developed and implemented operational procedures to ensure quality standards are met.
  • Designed and tracked organizational initiatives to drive exceptional program value and alignment with business objectives.
  • Facilitated workshops to enhance leadership skills and implement inclusive practices that support diverse teams.
  • Conducted comprehensive analyses of program metrics to identify opportunities for improvement and implement actionable strategies.
  • Strengthened client-business relationships by fostering open communication and aligning services with client goals, addressing operational challenges proactively.

Client: Meta (Facebook/ IG/WhatsApp) Marketing Sales Division.

Sales Operations Manager

Concentrix
06.2023 - 03.2024


  • Developed and nurtured relationships with Cross strategic Partners, ensuring alignment with program objectives and staying abreast of industry trends
  • Reviewed financial statements and sales & activity reports to measure productivity or goal achievement
  • Trained, coached, and mentored Team leaders to ensure success in their roles, motivated team to achieve goals
  • Implemented process changes designed to streamline workflow within & between departments.
  • Cultivated relationships with senior leaders to ensure alignment between departmental objectives and organizational goals.
  • Managed staffing needs through recruitment and training, fostering a collaborative team environment to drive results.
  • Regularly assessed and refined operational procedures to optimize efficiency and quality standards, ensuring a high return on investment.

Client: Meta (Facebook/ IG/WhatsApp) Marketing Sales Division

SENIOR TEAM LEAD SALES & OPERATIONS

Concentrix
07.2021 - 06.2023
  • Day-to-day supervision, associates and serves as a mentor and coach, fostering professional development and growth via effective coaching and communication via promote teamwork and cooperation
  • Mentored and coached team leaders to enhance leadership competencies and facilitate skill development across teams.
  • Evaluated team performance and implemented feedback loops to drive continuous improvement aligned with key performance indicators across EMEA markets.

Client: Meta (Facebook/ IG/WhatsApp) Marketing Sales Division.

TEAM LEAD

Concentrix
07.2019 - 07.2021
  • Enhanced overall team performance by providing regular coaching, feedback, and skill development opportunities.
  • Point of contact for the Hebrew market in EMEA region
  • Mentored and coached 30 team members to ensure successful performance.
  • Influenced positive change within the organization through strategic thinking, innovation, problem-solving abilities, and consistent leadership style.

Client: Meta (Facebook/ IG/WhatsApp) Marketing Sales Division.

TRAINING MANAGER

Country Club Giv'atayim
01.2014 - 04.2016
  • Director of training and course department sport center (5000 clientele)
  • Responsible for hiring, Training of staffing as well as Developing training materials, and growth processes
  • Monthly and yearly budget planning
  • Monitored and evaluated training performance to determine quality and cohesiveness.
  • Organized and edited training manuals, multimedia visual aids, and other educational materials.

Client: city of Givatayim, Israel.

Education

M.A - Crimonolgy

Hebrew University

B.A - Psychology & Sociology

Academic College Tel Aviv-Jafa

Skills

  • Effective strategic leadership
  • Performance Management
  • KPI Tracking & Analysis
  • Stakeholder Management
  • Coaching and mentoring
  • Organizational development
  • Knowledge transfer
  • Creativity and innovation
  • Problem-solving abilities
  • Communication & Organizational skills
  • Leadership development

Timeline

Program Lead

Concentrix
03.2024 - Current

Sales Operations Manager

Concentrix
06.2023 - 03.2024

SENIOR TEAM LEAD SALES & OPERATIONS

Concentrix
07.2021 - 06.2023

TEAM LEAD

Concentrix
07.2019 - 07.2021

TRAINING MANAGER

Country Club Giv'atayim
01.2014 - 04.2016

M.A - Crimonolgy

Hebrew University

B.A - Psychology & Sociology

Academic College Tel Aviv-Jafa
ASAF DOLEVProgram Lead