Asena Severoglu
Sales Individual / International Customer Care Manager
Berlin
Summary
Highly experienced sales individual known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Sales Manager, International Customer Care Manager
Vera Clinic
06.2021 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Sales Associate / Junior Project Manager
Meet2talk
09.2020 - 08.2021
- Created a separate learning platform for Kids and managed it.
- Organized the sales activities and schedules between instructors and young learners.
- Solved customer challenges by offering relevant products and services.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Junior Marketing Assistant
Fil Unutmaz
06.2020 - 09.2020
- Created marketing campaigns and created content for the company with their products.
- Conducted market research to identify customer needs and preferences.
- Created engaging content for Pinterest, Facebook, and Instagram.
English Instructer
English Zone
10.2015 - 2 2016
- Instructed children and adults that helped them to achieve better speaking skills and better English knowledge.
Voluntary Intern Protocol Relations and Guide
Hagia Sophia Museum
07.2019 - 08.2020
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Freelanca Translator
Filmler ve Filimler
02.2016 - 04.2020
- Translated an award-winning web series called Hile- The cheat
- Translated documents from English to Turkish language pair.
Education
Msc International Business Management -
10.2023 - Current
Bachelor of Science - Language Interpretation And Translation
1 2016 - 1 2021
Skills
Product Sales
Customer Service
Team Management
Sales Development
Excellent Communication
Effective negotiation
Languages
English
Advanced (C1)
Turkish
Bilingual or Proficient (C2)
German
Elementary (A2)
Russian
Elementary (A2)
Interests
Painting
Reading
Timeline
Gisma University of Applied Sciences - Msc International Business Management,
10.2023 - Current
Sales Manager, International Customer Care Manager - Vera Clinic
06.2021 - Current
Sales Associate / Junior Project Manager - Meet2talk
09.2020 - 08.2021
Junior Marketing Assistant - Fil Unutmaz
06.2020 - 09.2020
Voluntary Intern Protocol Relations and Guide - Hagia Sophia Museum
07.2019 - 08.2020
Freelanca Translator - Filmler ve Filimler
02.2016 - 04.2020
English Instructer - English Zone
10.2015 - 2 2016
Kırıkkale University - Bachelor of Science, Language Interpretation And Translation
1 2016 - 1 2021