Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
Generic

Asfand Shafiq

Customer Services Representative
Hendrik-Ido-Ambacht

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

22
22
years of professional experience
1
1
Certification
6
6
Languages

Work History

Customer Services Representative

BOASSO Global
05.2021 - Current
  • Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Primary point of contact, serve as the main liaison between the client and the company. Ensure that communication is smooth, and that clients feel valued.
  • Provide excellent customer service by managing client inquiries, resolving issues, and offering logistics support throughout the shipment process.
  • Coordinate and track international and domestic freight shipments via sea and land, ensuring timely delivery and cost-effective solutions.
  • Prepare and process import/export documentation, including bills of lading, invoices, and customs declarations.
  • Manage end-to-end shipment tracking, proactively providing customers with updates on the status of their goods and addressing any transit issues.
  • Utilize transportation management systems (TMS) like Tas and Depot software for Warehouse to schedule shipments, track inventory, and maintain accurate records of freight movements.
  • Resolve customer complaints and address shipping concerns promptly, ensuring a positive customer experience and maintaining long-term client relationships.
  • Train new team members on company procedures, systems, and best practices for delivering excellent customer service.


All Rounder

Carriere Uitzendbureau–Albert Heijn
06.2020 - 05.2021
  • Use hand-held devices and computers to record and monitor inventory levels, and complete audits to uncover and address inaccuracies.
  • Label and accurately move customer orders to meet shipment timetables and minimize errors.
  • Alternate goods in inventory by observing first-in, first-out approach to keep shelves organized and properly stocked.
  • Oversee integrity and accuracy of the product leaving the fulfillment centre during the active shift.
  • Document and report on all damaged products using appropriate paperwork and procedures.

Data Collection Specialist

GDCC
04.2019 - 06.2020
  • Outline appropriate processes and procedures to fulfill and complete inquiries.
  • Conduct telephone interviews and surveys.
  • Calling business to business.
  • Calling businesses to consumers.
  • Managed over 50 customer calls per day.

Deputy Manager

Royal Mail Plc
10.2015 - 04.2019
  • Maintained, documented, and presented progress reports to leaders.
  • Conference calls with senior managers to discuss daily action plans and staffing issues.
  • Ensuring all tasks, deliveries, and collections are covered and necessary equipment is available.
  • Monitoring deliveries en route and picking up missed deliveries/reroutes.
  • Investigating staff discrepancies and taking appropriate action, where necessary.
  • Making weekly staff planning.
  • Receiving and addressing customer complaints.
  • Providing end-of-shift reports to senior management via emails, conference calls, and Excel spreadsheets.
  • Completing audit reports, such as SMAT.
  • Supervised and motivated 35-plus staff employees.

Post Sorter/Postman

Royal Mail Plc
12.2003 - 03.2019
  • Served customers in a friendly, efficient manner, following the outlined steps of service.
  • Sort mail out according to the best route for efficiency.
  • Performed deliveries in a timely manner.
  • Communicate with various clients of up to 80+ on a daily basis through both delivery and pick-up from collection point.
  • Providing excellent communication.
  • Upholding high company standards.

Mechanic/Apprentice

GB Autos
09.2004 - 07.2006
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Replaced damaged, missing, or defective parts with new and refurbished components.
  • Expertly utilized diagnostic equipment to evaluate mechanical problems in vehicles.
  • Managed inventory through a computerized inventory control system.
  • Assist with admin support in the back office.

Customer Service Assistant

Mic & Pukka Casual Wear
05.2002 - 10.2003
  • Assisted call-in customers with questions and orders.
  • Delivered prompt service to prioritize customer needs.
  • Delivered superior customer service to retain existing customers and attract future customers.
  • Answered questions about store policies and concerns to support positive customer experiences.

Education

MBO - Light Vehicle Maintaince And Repair.

North Trafford College
Manchester, UK
04.2001 -

Skills

  • Decision-making capabilities

  • Customer focused-service

  • Multitasking abilities

  • Detail-oriented

  • Organization and Time management

  • Teamwork and Collaboration

  • Freight coordination and logistics management

  • TMS & Warehouse Software

  • ADR Certification

Customs documentation handling

Certification

ADR Certified

Interests

Football

Badminton

Cars and Motorbikes

Timeline

ADR Certified

01-2023

Customer Services Representative

BOASSO Global
05.2021 - Current

All Rounder

Carriere Uitzendbureau–Albert Heijn
06.2020 - 05.2021

Data Collection Specialist

GDCC
04.2019 - 06.2020

Deputy Manager

Royal Mail Plc
10.2015 - 04.2019

Mechanic/Apprentice

GB Autos
09.2004 - 07.2006

Post Sorter/Postman

Royal Mail Plc
12.2003 - 03.2019

Customer Service Assistant

Mic & Pukka Casual Wear
05.2002 - 10.2003

MBO - Light Vehicle Maintaince And Repair.

North Trafford College
04.2001 -

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Asfand ShafiqCustomer Services Representative