Summary
Overview
Work History
Education
Skills
Activities
Timeline
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Ashik Mahmud

Munich,Bavaria

Summary

M.Sc. in Data Science student with experience working as AI, ML and DevOps engineer. A quick & sturdy learner who knows the basics right.

Overview

4
4
years of professional experience

Work History

L2 Tech Ops Infrastructure Support

Service Now
05.2023 - Current
  • On site support engineer for "Service Now" employees in Munich
  • Remote support for other "Service Now" locations in Germany
  • Familiar and used to "Service Now" portal
  • Performed employee on-boarding and off-boarding
  • Managed meeting rooms in offices and performed various related tasks
  • Managed badge access through office server
  • Developed additional knowledge base articles

AI System Engineer

Cognizant/ Service Now
04.2022 - 12.2022
  • Part of ML, DevOps, and API integration team for business execution management services
  • Developed different AI chatbots on Rasa and IBM Watson platforms
  • Integrated IBM Watson & Rasa chatbots with Twilio & Azure speech services to create voice assistance
  • Deployed Rasa chatbots with docker and Kubernetes.

AI/ ML Engineer Intern

Aye Solutions Sdn Bhd
02.2021 - 08.2021
  • Worked on research and development of a smart retail product with collaboration in a small team
  • Created custom computer vision models for product recognition
  • Designed and developed preliminary web application with touch based user interface
  • Worked with different sensors for movement, weight, and barrier data and integrated into the system.

Education

Master of Science - Data Science

Philipps Universität Marburg

Bachelor of Science - Computer Science

International Islamic University
Malaysia
10.2021

Skills

Programming Languages: Python, Java, R, JavaScript, MySQL, C++, MongoDB. 

Frameworks & Libraries: Keras, Tensorflow, OpenCV, FastAPI, Django,, Streamlit. 

Tools & Technologies: Kubernetes, PowerBI, Tableau, Azure, IBM Watson, Rasa, Twilio.

Activities

  • IEEE EDS Malaysia: Participated in organization and online stem quiz competition.
  • Dean's List Award: Received multiple Dean's list award for achieving over 3.5 GPA in a semester.

Timeline

L2 Tech Ops Infrastructure Support

Service Now
05.2023 - Current

AI System Engineer

Cognizant/ Service Now
04.2022 - 12.2022

AI/ ML Engineer Intern

Aye Solutions Sdn Bhd
02.2021 - 08.2021

Master of Science - Data Science

Philipps Universität Marburg

Bachelor of Science - Computer Science

International Islamic University

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Ashik Mahmud