Traveling and experiencing new cultures
Ashish Chandra
Business Support Analyst
Gurugram
Summary
Results-driven professional with 5 years of experience in the Telecom and Hospitality sectors, skilled in Business Process Management, Asset Management, International Business Operations, and Commercial Order Fulfillment. Proven track record in managing key accounts and driving cross-functional coordination. Seeking project management roles to leverage my operational expertise and contribute to strategic growth.
Overview
6
6
years of professional experience
22
22
years of post-secondary education
4
4
Certifications
2
2
Languages
Work History
Commercial Order Creation Manager
Orange Business
Gurugram
04.2021 - Current
- Coordinated daily operations across Sales, Technical, Delivery, Procurement, and Billing teams to ensure timely and seamless product and service delivery.
- Processed new, change, and migration orders using Quoto, IS Quote, and GOLD, ensuring accuracy through strict validation of commercial and pricing data.
- Monitored and managed order backlog to minimize pending orders and ensure timely processing throughout the sales lifecycle.
- Liaised with cross-regional teams in China, the Middle East, and India to coordinate service delivery and align customer solutions with business objectives.
- Extracted and analyzed sales data from WEBIX4 to generate weekly revenue and performance reports, identifying backlogs and business trends.
- Handled high-volume order creation and pricing requests, using Automation BOTS to enhance processing speed and accuracy through to closure.
- Coordinated User Acceptance Testing (UAT) with cross-functional teams to validate new system developments and updates before production deployment.
Asset Business Manager
OYO Hotels and Homes
Gurugram
11.2019 - 09.2020
- Planned and managed daily operations for properties in Punjab & Haryana, optimizing Sellable Room Nights (SRNs), reducing check-in denials, and sustaining high occupancy levels.
- Managed 200+ key accounts as the single point of contact (POC) from the Central Supply team, ensuring seamless coordination and client satisfaction.
- Reviewed and resolved issues in the Automated Reconciliation system by following SOPs and obtaining necessary approvals.
- Managed revenue and pricing for 3,000 Sellable Room Nights (SRNs) across 230 properties, driving average monthly revenue of ₹1.5 crore..
- Managed churned properties and focused on partner retention to support business objectives and maintain competitive benchmarks.
- Built and leveraged partner relationships to reduce costs, increase take rates, and enhance engagement with OYO hotel partners.
- Resolved disputes with hotel owners and internal stakeholders through effective communication via email and calls.
Education
Post Graduate Diploma in Management - Operations & Marketing
G.L Bajaj Institute of Management And Research
Greater Noida 04.2001 - 06.2020
Bachelor of Mass Media - Journalism
K P B Hinduja College of Commerce
Mumbai 05.2012 - 06.2015
Skills
- Cross-functional Team Coordination
- Commercial Order Fulfillment
- Operational Support & Coordination
- Key Account and Asset Management
- International Business Operations
- Microsoft Excel, Powerpoint and word
- Problem-Solving & Decision-Making
- Customer Service & Relationship Management
Certification
ITIL V4 Foundation, by Peoplecert
Interests
Exploring personal finance and soft skills development
Learning a musical instrument
Timeline
ITIL V4 Foundation, by Peoplecert
06-2025
Commercial Order Creation Manager
Orange Business
04.2021 - Current
Asset Business Manager
OYO Hotels and Homes
11.2019 - 09.2020
Yellow belt six sigma Certification, Ministry of Micro, Small and Medium Enterprises Govt. of India (MSME)
02-2019
MS Excel Certification, Ministry of Micro, Small and Medium Enterprises Govt. of India (MSME)
12-2018
Digital marketing Certification, Ministry of Micro, Small and Medium Enterprises Govt. of India (MSME)
09-2018
Bachelor of Mass Media - Journalism
K P B Hinduja College of Commerce
05.2012 - 06.2015
Post Graduate Diploma in Management - Operations & Marketing
G.L Bajaj Institute of Management And Research
04.2001 - 06.2020
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