Ashis Kumar Saha
Logistics And Quality Controlling Officer
Berlin
Summary
Dedicated customer service representative committed to delivering exceptional care and ensuring utmost customer satisfaction. Skilled in establishing and maintaining strong communication and relationships with clients. Proficient in general accounting and finance transactions. Committed to identifying customer needs and providing effective solutions to all issues. Demonstrates excellent time management skills and possesses extensive knowledge of the customer service industry. Bilingual, hardworking, and eager to contribute to the next team. Focused Quality Controller with two years of experience conducting thorough testing to ensure quality and accurate results. Possesses comprehensive product knowledge to effectively train and educate staff while optimizing product storage and efficiency. Builds and maintains productive working relationships with both internal and external customers.
Overview
3
3
years of professional experience
8
8
years of post-secondary education
2
2
Languages
Work History
Logistics and Quality Controlling Officer
Deutsche Post DHL
04.2024 - Current
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Mentored junior staff members, helping them develop their skills and advance in their careers.
- Improved department efficiency by streamlining and implementing policies and processes.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
- Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization.
- Improved team morale and performance with consistent feedback and recognition of achievements.
- Generated reports detailing findings and recommendations.
- Maintained database systems to track and analyze operational data.
Assistant Logistics and Quality Controller
Deutsche Post DHL
04.2023 - 04.2024
- Improved quality processes for increased efficiency and effectiveness.
- Developed and implemented quality assurance improvements.
- Followed quality standards and procedures to minimize errors and maximize customer satisfaction.
- Updated quality control standards, methods, and procedures to meet compliance requirements.
- Rejected materials, components, and finished products and documented reasons.
- Performed continuous reviews of quality management system.
- Developed comprehensive quality control documentation, providing clear guidelines for staff adherence.
- Improved customer satisfaction by promptly addressing complaints and resolving product-related concerns.
Intern (m/f/d) 'Smart Workspace Engagement'
Deutsche Post DHL
09.2022 - 03.2023
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Analyzed problems and worked with teams to develop solutions.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
- Sorted and organized files, spreadsheets, and reports.
- Participated in workshops and presentations related to projects to gain knowledge.
- Prepared project presentations and reports to assist senior staff.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
Assistant Store Manager
Getir GmbH
10.2021 - 06.2022
- Labeling of goods arriving at the warehouse
- Preparing the delivery at the expense of the driver
- Accurately updating all data into the computer system
- Achieving Team leader experience
- Getting practical knowledge of Warehouse delivery systems
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Provided support to store manager in budgeting processes, helping maintain financial stability for the business.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Education
Master of Science - Logistics
BBW Hochschule
Berlin, Germany 05.2019 - 02.2022
Bachelor of Arts - Philosophy
Jagannath University
Dhaka,Bangladesh 04.2010 - 03.2015
Skills
Product inspection
Personal Information
- Place of Birth: Feni
- Nationality: Bangladeshi
Timeline
Logistics and Quality Controlling Officer
Deutsche Post DHL
04.2024 - Current
Assistant Logistics and Quality Controller
Deutsche Post DHL
04.2023 - 04.2024
Intern (m/f/d) 'Smart Workspace Engagement'
Deutsche Post DHL
09.2022 - 03.2023
Assistant Store Manager
Getir GmbH
10.2021 - 06.2022
Master of Science - Logistics
BBW Hochschule
05.2019 - 02.2022
Bachelor of Arts - Philosophy
Jagannath University
04.2010 - 03.2015
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