Ashley Farley
Wilmington
Summary
Energetic Associate offers customer service and resolution expertise paired with outstanding time management and multitasking skills. Diligent team member with experience in payroll, financial transactions, customer service and resolving customer issues. Enthusiastic and friendly team player dedicated to maintaining positive attitude, upbeat, customer-focused Sales Associate with 20 years of experience in a vast of work environments. Flexible and approachable, with strong organizational, and time management skills with extensive product knowledge.
Overview
23
23
years of professional experience
Work History
Motor Vehicle Associate
DMV with DelDot
New Castle
09.2020 - Current
- Processed title applications for new vehicles or transfers of ownership.
- Received and submitted payments for fees and fines, accurately tracking amounts, issuing receipts and updating computer systems.
- Updated database with changes in vehicle owner information as required by law.
- Provided assistance to customers with inquiries regarding DMV services and procedures.
- Verified accuracy of customer data entered into system, including name, address, date of birth and other information.
- Ensured compliance with state laws and regulations related to vehicle titling processes.
- Answered incoming calls promptly and provided appropriate assistance.
- Stocked counters with forms, film and license supplies to maintain inventory levels.
- Reviewed documents to ensure accuracy and completeness of information, such as vehicle titles and registration.
- Scanned documents into digital filing system for easy retrieval.
- Issued temporary tags when necessary while ensuring proper documentation was completed.
- Conducted research using various databases to answer customer questions about title processing issues.
- Performed daily audits to verify accuracy of paperwork and payments received from customers.
- Processed lien releases on existing titles according to established timelines.
- Maintained updated knowledge through continuing education and advanced training.
- Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
- Reconciled accounts receivable balances at end of day and shift.
Lead Teller
Wells Fargo
New Castle
09.2015 - 04.2020
- Processed customer transactions including deposits, withdrawals, transfers, loan payments.
- Prepared official checks for customer and internal bank needs.
- Performed currency transaction reports for foreign currency.
- Identified potential fraud risks or suspicious activities within the branch's financial accounts.
- Ordered checks, placed stop payment orders and conducted additional special services for customers.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Monitored daily cash levels in the vault and reconciled discrepancies.
- Performed daily balancing of the cash drawer as well as other assigned duties such as ATM monitoring or check cashing.
- Balanced bank vault of daily cash for withdrawals and deposits
- Adhered to strict guidelines regarding financial and customer data to avoid breaches and information misuse.
- Reduced errors by double checking transactions.
- Increased knowledge of banking products and services by actively participating in available training classes and workshops offered to employees.
- Counted currency, coins and checks received to prepare for deposit or shipment to branch banks or Federal Reserve Bank.
- Audited teller transactions for accuracy prior to submission for processing.
Customer Service /Bookkeeper
Super Fresh Market
New Castle
09.2003 - 11.2015
- Prepared financial statements, including balance sheets, income statements, and statement of cash flows.
- Ensured accuracy in all accounting entries and records.
- Handled weekly payroll services for 40 employees.
- Classified and summarized financial data to compile and enter in financial records
- Analyzed financial transactions, assigning to specific accounts.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Answered phone calls to assist customers with questions
- Processed customer payments quickly and returned exact change and receipts.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Informed customers of in-store promotions or pricing specials.
- Operated cash registers to process payments for goods and services.
Education
Medical Assisting
Harris School of Business
Wilmington, DE06-2008
High School Diploma -
Delcastle Technical High School
Wilmington, DE05-2005
Skills
- Data Entry
- Preparing Reports
- Cash Handling
- Computer Skills
- Customer Interaction
- Payroll Processing
- Financial Transactions
- Regulatory Compliance
Timeline
Motor Vehicle Associate
DMV with DelDot
09.2020 - Current
Lead Teller
Wells Fargo
09.2015 - 04.2020
Customer Service /Bookkeeper
Super Fresh Market
09.2003 - 11.2015
Medical Assisting
Harris School of Business
High School Diploma -
Delcastle Technical High School