Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
18
18
years of professional experience
Work History
General Manager
Petco Animal Supplies Inc.
04.2017 - Current
Staff, lead, and implement a positive culture of teamwork and inclusion while establishing priorities and providing clear direction.
Create a professional environment that inspires and encourages the growth and engagement of partners.
Train, coach, and develop top talent within my district.
Ensure quick and courteous service to all guests.
Demonstrate a continuous "growth" mindset.
Meet or exceed goals related to total store sales, profitability, and operational excellence.
Identify underperforming metrics and develop strategies that leverage programs, tools, and resources to improve and grow the business.
Schedule and adjust labor hours and payroll to maximize productivity, achieve sales and payroll goals while completing the day to day workload.
Review and interpret financial and operational reporting regularly, including Pet Care Center visits and audit results.
Ensure the proper health, appearance, welfare, and proper handling of all animals.
Child Care Provider
Self
12.2006 - 04.2017
Ensured safety and well-being of children in my care.
Built and taught age-appropriate curriculum daily.
Developed schedules and routines to ensure that children had enough physical activity, rest, and playtime.
Provided well-balanced meals for children.
Education
No Degree - Registered Nurse A.S.
Chesapeake College
Wye Mills, MD
General Education Diploma -
Arundel High School
Odenton, MD
01.2004
Skills
60 wpm
Proficient in Microsoft Office
Customer engagement
Leadership and team building
Problem resolution
Operations management
Team player
Efficient multi-tasker
Effective leader
Time management
Driving data driven results
Languages
English
Timeline
General Manager
Petco Animal Supplies Inc.
04.2017 - Current
Child Care Provider
Self
12.2006 - 04.2017
General Education Diploma -
Arundel High School
No Degree - Registered Nurse A.S.
Chesapeake College
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