Ashley Houston
Georgetown
Summary
Resourceful Senior Customer Service Specialist recognized for productivity and efficiency in task completion. Background in identifying, assessing, and mitigating potential risks. Excel in managing customer inquiries, resolving complex issues, and enhancing client satisfaction. Skilled in communication, problem-solving, and time management. I bring adaptability and an excitement for learning.
Overview
13
13
years of professional experience
Work History
Senior Customer Service Specialist AVP
M&T Bank
Remote
11.2022 - Current
- Utilized active listening and problem-solving skills to deliver high-quality customer service.
- Investigated and resolved customer inquiries and complaints efficiently, ensuring satisfaction.
- Mentored and coached new hires on quality assurance topics to enhance skill development.
- Facilitated the creation and servicing of new corporate cards for commercial clients, enhancing client satisfaction and operational efficiency.
- Formulated effective risk management policies and procedures to mitigate potential threats.
Sales Manager
Verizon Wireless
Lewes
08.2015 - 07.2022
- Led a team of 12-15 sales representatives to achieve targeted goals through strategic planning and training initiatives.
- Developed and executed business presentations and client meetings, enhancing customer engagement and retention.
- Trained new hires on company policies and effective customer service techniques, improving team performance and client satisfaction.
Teacher
Beach Babies Child Care
Lewes
08.2012 - 07.2015
- Developed and implemented age-appropriate curriculum and training programs for students and staff.
- Adapted classroom instruction to accommodate various learning styles, enhancing student engagement and comprehension.
- Collaborated with an assistant teacher to deliver weekly themed activities and supervised school-age children in afternoon sessions, focusing on games and homework support.
Education
Education
University of Delaware
01-2017
Skills
- Customer service and support
- Complaint resolution
- Risk management
- Employee training
- Sales strategy
- Client engagement
Timeline
Senior Customer Service Specialist AVP
M&T Bank
11.2022 - Current
Sales Manager
Verizon Wireless
08.2015 - 07.2022
Teacher
Beach Babies Child Care
08.2012 - 07.2015
Education
University of Delaware
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