Ashley Klusacek
Nanzdietschweiler
Summary
Professional with broad experience in administrative coordination and program management. Skilled in streamlining processes, organizing resources, and ensuring seamless communication within teams. Strong focus on collaboration and achieving results, adaptable to changing needs. Proven ability to handle multiple tasks efficiently, with expertise in schedule management, data entry, and problem-solving.
Overview
15
15
years of professional experience
Work History
Unit Program Coordinator (UPC)
United States Air Force/Civil Engineer Squadron
JBSA-Randolph AFB, TX
07.2024 - 09.2025
- OFFICE AUTOMATION - Uses varied functions of multiple office automation software to produce a wide range of documents, formats, etc. Prepares a wide variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, files, and other sources and reviews and finalizes documents prepared by others. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Reviews correspondence to ensure proper spelling, grammar and signature blocks.
- PROVIDE SUPPORT – Supports other administrative personnel within the unit to disperse duties appropriately.
- COMMUNICATIONS - Serves as the unit liaison to military and civilian personnel offices. Receives and directs telephone calls or visitors. Ascertains the nature of the call or visit and provides complete and clear information that addresses most routine or procedural issues.
- COORDINATION – Manages calendars of leadership by creating and scheduling meetings between military and civilian entities.
Unit Program Coordinator (UPC)
United States Air Force/Civil Engineer Squadron
Great Falls, MT
01.2021 - 06.2022
- OFFICE AUTOMATION - Uses varied functions of multiple office automation software to produce a wide range of documents, formats, etc. Prepares a wide variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, files, and other sources and reviews and finalizes documents prepared by others. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives. Reviews correspondence to ensure proper spelling, grammar and signature blocks.
- PROVIDE SUPPORT – Supports other administrative personnel within the unit to disperse duties appropriately.
- COMMUNICATIONS - Serves as the unit liaison to military and civilian personnel offices. Receives and directs telephone calls or visitors. Ascertains the nature of the call or visit and provides complete and clear information that addresses most routine or procedural issues.
- COORDINATION – Manages calendars of leadership by creating and scheduling meetings between military and civilian entities.
- Supervisor: Lt Nathan Pollard (406-731-6130)
- Okay to contact this Supervisor: No (has PCS’d)
Advanced Medical Support Assistant (MSA)
Great Falls VA Clinic
Great Falls, MT
10.2020 - 01.2021
- ADMINISTRATIVE MANAGEMENT - Provides specialized and expert administrative patient support while working collaboratively in an interdisciplinary coordinated care delivery model.
- COMMUNICATIONS – Maintains effective and efficient communication with the patient, interdisciplinary coordinated care delivery model teams, VA medical centers, and other agencies (e.g., assist with communications during the inpatient to outpatient discharge; communicate with non-VA medical facilities; manage a system for follow-up care such as consults, tests, etc.).
- COORDINATION - Utilizes numerous advanced patient systems in support of multiple clinics involved in an interdisciplinary coordinated care delivery model. Coordinates with the Patient Aligned Care Team (PACT) or the clinical team within the Specialty they are supporting, to review clinic appointment availability (utilization) to ensure that clinic schedules are closely monitored to effectively support the needs of the clinics and makes adjustments as necessary.
- FILES MAINTENANCE - Establishes, updates, and maintains office records of various types that may be needed or will assist in the efficient operation of the office. Ensures correct patient information at each visit, monitors pre-appointment information and/or requirements to assure readiness for patient visit/procedure.
- Supervisor: Michelle Johnson (406-231-6315)
- Okay to contact this Supervisor: No (Is no longer working there)
Volunteer/Key Spouse
United States Air Force
Offutt AFB, NE
11.2018 - 11.2019
- PROVIDE SUPPORT - Provides support for families of deployed military members. Reaches out to spouse on a frequent basis to ensure they are receiving support.
- COMMUNICATIONS - Attends Commander Calls to update military family members of our program. Provides and ensures smooth communication with family members.
- MENTORSHIP - Encourages the use of facilities on local military duty station for betterment of the family.
- COORDINATION - Plans events for spouses, plans activities for children of military families.
- Supervisor: Sara Cheatham (702-793-5822)
- Okay to contact this Supervisor: No (has PCS’d)
Office Automation
United States Air Force/Child Development Center
Offutt AFB, NE
09.2018 - 12.2018
- OFFICE AUTOMATION - Uses varied functions of multiple office automation software to produce a wide range of documents, formats, etc. Prepares a wide variety of recurring correspondence, internal reports, and other documents from information obtained from the staff, files, and other sources and reviews and finalizes documents prepared by others. Reviews and processes incoming and outgoing correspondence, materials, publications, regulations, and directives.
- COMMUNICATIONS - Receives and directs telephone calls or visitors. Ascertains the nature of the call or visit and provides complete and clear information that addresses most routine or procedural issues.
- FILES MAINTENANCE - Establishes, updates, and maintains office records of various types that may be needed or will assist in the efficient operation of the office.
- COORDINATION - Worked hand in hand with the Air Force Aid Society to provide care for deploy military members and families in hardship.
- Supervisor: Tina Lunderman (402-232-2523)
- Okay to contact this Supervisor: Contact me first
Physical Evaluation Board Liaison Officer (PEBLO)
GTW Consultants & Associates LLC
Great Falls, MT
02.2017 - 06.2018
- ADMINISTRATIVE MANAGEMENT - Manage the overall IDES (Integrated Disability Evaluation System) program to include the Medical Evaluation Board (MEB). Prepares case file packages and provides to board members for adjudication. Advises member on board results and available options. Can type 50+ words per minute.
- PATIENT SCHEDULING - Coordinate medical evaluation appointments with Veterans Administration (VA) for Compensation and Pension (C&P) or other network healthcare providers for TDRL (Temporary Duty Retirement Listing) members.
- MAINTAINING MEDICAL RECORDS - Gather, maintain and safeguard both hard copy and electronic medical information as required by current Health Insurance Portability and Accountability Act (HIPPA) and Privacy Act directives. Maintain patient Medical Records for processing in the Medical Evaluation Board (MEB) program, Disability Evaluation System (DES), Temporary Disability Retirement Listings (TDRL).
- ANALYZE, INTERPRET, SUMMARIZE DATA- Independently conducts, or participates in conducting, studies related to DES processes; e.g., work measurement, methods and procedures, timeliness of DES case completion and accuracy, and historic reviews, as requested by DoD, AF/SG, or AFMOA. Analysis is based on -knowledge of the Defense Enrollment Eligibility Reporting System (DEERS), electronic health records, medical data repositories, military personnel system and VA data system and how those systems interact. Identifies trends and patterns, problem areas and causal relationships, and develops alternative courses of action necessary to meet DES processing plan objectives and standards.
- CASE MANAGEMENT/COORDINATION - Manage activities associated with the Medical Treatment Facility (MTF) Deployment Availability Working Group (DAWG). Completes activities associated with the IDES pre-screening process, to include documenting case files status reports, gathering documentation required to complete the initial Review-in-lieu-of (IRILO) medical board or return the member to duty. Manages updates to VTA (Veterans Tracking Application in IDES) on whereabouts of member’s case as well as uploads documents into appropriate databases such as CIB, or to the proper office.
- COMMUNICATION - Instructs military members and their chains-of-command on leave and TDY (Temporary Duty) requirements and exceptions while member is enrolled in the IDES. Coordinates all leave and TDY requests with Air Force Personnel Center (AFPC) to ensure member is available during the Informal Physical Evaluation Board/Formal Physical Disability Retirement List (TDRL). Daily correspondence with service member and service members Commander and unit leadership. Forwards completed case files and reports MEB, TDRL packages to required offices such as Higher Headquarters. (e.g., AFPC/DPSD).
- COUNSELING – Counsels military personnel from all branches of the uniformed services, retirees, and the families of those being processed through the Medical Physical Evaluation System on their rights, benefits, privileges, or obligations. Ensures that the individual completely understands all phases of the process. Provides information and advice on rights and benefits of uniformed services personnel, retired permanently or temporarily, or discharged for physical disabilities with or without severance pay, and their options. Counsels Airmen in person, by telephone, and in writing on matters related to their TDRL reevaluation.
- ADMINISTRATIVE MEDICAL ASSISTANT/TRAVEL ASSISTANCE - Advise military members on Defense Travel System (DTS) in processing travel orders for Formal Physical Evaluation Board hearings, stamp travel orders for those patients who are on the TDRL. Prepares and submits deployment waivers for service members on Assignment Limiting Codes (ALC Codes).
- AUTOMATED PROGRAMS – Knowledge of various automated systems; Defense Travel System (DTS), VTA (Veterans Tracking Application in IDES), uploads documents (IRILO/MRILO/ARILO/TDRL cases) into the CIB (AFPC/DPANM), and Microsoft software usage to include outlook, power point, excel and word processing.
- Supervisor: Gina McInnish-Lyden (484-467-9879)
- Okay to contact this Supervisor: Contact me first
Physical Evaluation Board Liaison Officer (PEBLO) Assistant
Malmstrom AFB Clinic
Great Falls, MT
05.2015 - 02.2017
- ADMINISTRATIVE ASSISTANT - The primary purpose of this position is to serve as an administrative assistant for the Physical Evaluation Board Liaison Officer (PEBLO) in the Medical Evaluation Board (MEB) program, Disability Evaluation System (DES), Temporary Disability Retirement Listings (TDRL) and TRICARE Operations Patient Administration service. When not needed to support PEBLO/DES services, performs other administrative duties supporting Patient Administration including medical records filing, retrieval, research or review. Can type 50+ words per minute.
- ADMINISTRATIVE MEDICAL ASSISTANT - Performs various clerical and administrative duties such as initiation and processing of health care forms, documents, medical documentation and reports used in patient administration. Maintain patient Medical Records for processing in the Medical Evaluation Board (MEB) program, Disability Evaluation System (DES), Temporary Disability Retirement Listings (TDRL). Assists customers with arrangements to travel on temporary duty status to and from other locations (as required). Supports Patient Administration providing medical records filing, retrieval, research or reviewing.
- COMMUNICATION - Receives telephone calls, emails, or visitors and assists as required. Receives and reviews all incoming/outgoing correspondence (written, electronic communications, and orally) and accurately determining nature of request and routes correspondence appropriately. Daily correspondence with service member and service members Commander and unit leadership. Forwards completed case files and reports MEB, TDRL packages to required offices such as Higher Headquarters. (e.g., AFPC/DPSD). Refers personnel to appropriate agencies to obtain counseling/ guidance on benefits provided by the Department of Labor, Social Security Administration and Veterans Affairs (VA).
- MAINTAINING MEDICAL RECORDS/FILE MAINTENANCE - Retrieves, copies and files documents into official medical records. Able to locate medical documentation such as narrative summaries, referral entries, results for placement into case files. Provides and initiates medical forms for customers and explaining the process of the program to patients.
- PATIENT SCHEDULING - Schedules appointments to include medical, Compensation and Pension (C&P) exams with Veterans Administration as well as local medical evaluation boards.
- CASE MANAGEMENT - Assist with the proper assembly of MEB case files (Review-In-Lieu-Of (RILO) MEBs, MEB packages, and/or TDRL exams).
- AUTOMATED PROGRAMS – Knowledge of various automated systems; Defense Travel System (DTS), VTA (Veterans Tracking Application in IDES), uploads documents (IRILO/MRILO/ARILO/TDRL cases) into the CIB (AFPC/DPANM), and Microsoft software usage to include outlook, power point, excel and word processing.
- Supervisor: Gina McInnish-Lyden (484-467-9879)
- Okay to contact this Supervisor: Contact me first
Administrative Medical Assistant/Office Manager
Family Health Clinic
Great Falls, MT
08.2012 - 04.2015
- PATIENT MANAGEMENT/DATA COLLECTION - Responsible for gathering information for the clinic from recent patients about the care and level of service they received during their stay. Exceptionally skilled at capturing timely, relevant, and actionable information from former patients - affording client hospitals the opportunity to improve service, prevent problems, improve processes, and increase customer satisfaction.
- OFFICE MANAGEMENT/AUTOMATION - Functional knowledge of managing daily operations to ensure efficient and operative clinical activities. Phone operation to include fax machine, computer operation, Micro software usage to include outlook, power point, excel, and word processing. Greets patient and preps patient for scheduled appointment.
- PATIENT SCHEDULING - Schedules all appointments for the patient and Nurse Practitioner. Contacts and schedules medical tests for patients.
- COMMUNICATION - Organizational skills in triage phone calls, prior authorizations/referrals and time management problem solving skills. Effectively communicated orally or electronic correspondence with doctor’s office, labs, and other various medical facilities. Understanding of medical terminology.
- COORDINATION/PATIENT RECORDS MANAGEMENT - Managing records; preparing them for doctors and patients. Submits medical claim forms for billing and bookkeeping and processing to other medical facilities.
- Supervisor: Sharon Howard (406-868-8706)
- Okay to contact this Supervisor: Contact me first
Sales Associate
Party America
Great Falls, MT
08.2011 - 08.2012
- CUSTOMER SERVICE - Delivered excellent customer service to customers by actively listening to understand their needs, then taking appropriate action to process request in a timely fashion. Responded to customer disputes with empathy and professionalism and found creative ways to resolve issues and maintain high levels of satisfaction. Acknowledged as “A true customer advocate who genuinely seems to enjoy helping them”.
- CASH MANAGEMENT - Enters purchases into cash register to calculate total purchase price. Accepts cash, checks, or bankcards for payment; completes check and bankcard transactions according to established procedure. Counts money, gives change and issues receipt for funds received. Calculates discounts or references; requests customer identification for certain discounts and receipts as required. Maintains sufficient amounts of change in cash drawer. Balances cash drawer and receipts; documents discrepancies. Assists customers in locating specific items.
Host/ Waitress
5th Street Diner
Great Falls, MT
01.2011 - 07.2011
- CUSTOMER SERVICE - Responsible for ensuring that all restaurant guests are greeted with a smile, seated and served in a timely manner, and enjoy a superior customer experience. Prepared drinks, washed glasses, maintained snack bar cleanliness, and assisted with inventory management. Make sure all menus are wiped down, free of spots or stains, and complete. Make sure entry doors are clean, free of debris and inviting. Check with kitchen to see where they stand. See if they are behind or if they are out of anything. Greets guests, escorts them to their table, pull seat out for the ladies, and present menus. Say good-bye to all of the guests. Check to see that everything was wonderful. Check with every guest and if there was any kind of problem quickly get a manager.
Daycare provider and swim instructor
Peak Health and Wellness
Great Falls, MT
04.2010 - 02.2011
- CHILD CARE - Observe and monitor children's play activities. Keep records on individual children, including daily observations and information about activities, meals served, and medications administered. Instruct children in health and personal habits such as eating, resting, and toilet habits. Read to children, and teach them simple painting, drawing, handicrafts, and songs. Organize and participate in recreational activities, such as games. Assist in preparing food for children and serve meals and refreshments to children and regulate rest periods.
- SAFETY PROCEDURES: Supervise and monitor the safety of children in our care. Help children keep good hygiene. Change the diapers of infants and toddlers. Develop schedules and routines to ensure that children have enough physical activity, rest, and playtime.
- Child CPR Certified.
Education
Associate Degree of Science -
Great Falls College Montana State University
Great Falls, MT01.2019
Bachelor - Healthcare Administration
Southern New Hampshire University
Manchester, NH01.2021
Skills
- Meeting facilitation
- Scheduling expertise
- Strong work ethic
- Teamwork
- Multitasking Abilities
- Organizational skills
References
- Liz Clements, Volunteer, Key Spouse, 302-270-5897, lizandeddieclements@yahoo.com
- Capt Michael Mitchell, USAF, Flight Commander, 210-440-6255, michael.r.mitchell46.mil@mail.mil
- TSgt Sara Hunter, USAF, NCOIC Patient Admin, 850-883-8665, sara.e.hunter4.mil@mail.mil
- Jeanne Wilson, MAFB Clinic, PEBLO, 406-731-4287, jeanne.b.wilson.civ@mail.mil
- Brandon McElderry, Veteran's Administration, VA Military Service Coordinator, 813-299-3911, Brandon.McElderry@va.gov
Personal Information
Marital Status: Military Spouse
Timeline
Unit Program Coordinator (UPC)
United States Air Force/Civil Engineer Squadron
07.2024 - 09.2025
Unit Program Coordinator (UPC)
United States Air Force/Civil Engineer Squadron
01.2021 - 06.2022
Advanced Medical Support Assistant (MSA)
Great Falls VA Clinic
10.2020 - 01.2021
Volunteer/Key Spouse
United States Air Force
11.2018 - 11.2019
Office Automation
United States Air Force/Child Development Center
09.2018 - 12.2018
Physical Evaluation Board Liaison Officer (PEBLO)
GTW Consultants & Associates LLC
02.2017 - 06.2018
Physical Evaluation Board Liaison Officer (PEBLO) Assistant
Malmstrom AFB Clinic
05.2015 - 02.2017
Administrative Medical Assistant/Office Manager
Family Health Clinic
08.2012 - 04.2015
Sales Associate
Party America
08.2011 - 08.2012
Host/ Waitress
5th Street Diner
01.2011 - 07.2011
Daycare provider and swim instructor
Peak Health and Wellness
04.2010 - 02.2011
Bachelor - Healthcare Administration
Southern New Hampshire University
Associate Degree of Science -
Great Falls College Montana State University