Summary
Overview
Work History
Education
Skills
Timeline
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Ashley Lalor

Frankford

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

10
10
years of professional experience

Work History

Manager

Big Fish Restaurant Group
Ocean View
10.2020 - Current
  • Supervised daily restaurant operations to ensure quality service and efficiency.
  • Trained and mentored staff on customer service procedures and operational standards.
  • Managed inventory levels and coordinated supply orders to minimize shortages.
  • Developed and implemented training programs for new employees to enhance skills.
  • Collaborated with kitchen staff to ensure timely meal preparation and delivery.
  • Enforced health and safety regulations to maintain compliance in restaurant operations.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.

Managing Bartender

Big Fish Restaurant Group
Ocean View
10.2020 - Current
  • Supervised daily bar operations and ensured smooth workflow among staff.
  • Trained and mentored new bartenders on drink preparation and customer service.
  • Managed inventory levels and ordered supplies to maintain stock availability.
  • Developed signature cocktails and seasonal drink menus to attract customers.
  • Monitored bar expenses and implemented cost-saving measures where possible.
  • Provided leadership to ensure that all employees followed food safety guidelines including proper storage techniques and sanitation practices.
  • Hired, trained, scheduled, evaluated, and supervised bar staff members.

Certified Nursing Assistant

Brandywine Assisted Living
Fenwick Island
12.2015 - 08.2018
  • Assisted patients with daily living activities and personal hygiene tasks.
  • Monitored vital signs and reported changes to nursing staff promptly.
  • Documented patient information accurately in electronic health records system.
  • Supported nursing staff with routine medical procedures and patient care tasks.
  • Communicated effectively with patients, families, and healthcare team members.
  • Maintained cleanliness and organization of patient rooms and common areas.
  • Provided emotional support to patients, fostering a compassionate environment.
  • Assisted patients with activities of daily living such as bathing, grooming, and dressing.

Education

Certification - Medical Billing Certification

CMBP
07-2025

Certificate - Nursing Assistant

Sussex Tech Adult Division
Georgetown, DE
12-2015

High School Diploma -

Padua Academy
Wilmington, DE
06-2011

Some College (No Degree) - Nursing

Delaware Technical Community College
DE

Skills

  • Customer service
  • Staff training
  • Patient care
  • Electronic health records
  • Health and safety
  • Inventory management
  • Team collaboration
  • Effective communication
  • Time management
  • Operations management
  • Team leadership
  • Product management
  • Work prioritization
  • Budget control
  • Goal setting
  • Data analysis

Timeline

Manager

Big Fish Restaurant Group
10.2020 - Current

Managing Bartender

Big Fish Restaurant Group
10.2020 - Current

Certified Nursing Assistant

Brandywine Assisted Living
12.2015 - 08.2018

Certification - Medical Billing Certification

CMBP

Certificate - Nursing Assistant

Sussex Tech Adult Division

High School Diploma -

Padua Academy

Some College (No Degree) - Nursing

Delaware Technical Community College

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Ashley Lalor