Ashley Stocks
Mansfield,Nottinghamshire
Summary
A highly skilled professional with extensive expertise in critical thinking, policy implementation, and document review. Demonstrates strong investigative skills and analytical reasoning, with a thorough understanding of GDPR rules and regulatory compliance analysis. Proven track record in staff training, compliance reporting, policy development, and fraud detection. Excellent written communication skills and the ability to work effectively both independently and as part of a team to provide excellent customer service. Proficient in Microsoft Office applications with experience in remote and hybrid working environments.
Overview
6
6
years of professional experience
Work history
Compliance officer
Futures
Remote
2024.01 - 2026.04
- Entered customer data into multiple databases against daily targets while completing compliance checks over careers advisor paperwork to claim government funding for eligible customers.
- Experienced multiple software changes and adapted procedure to ensure compliance checks customer records remained accurate and compliant.
- Collected evidence of compliance breeches and potential breeches and kept records updated and attended frequent meetings to discuss and evaluate findings.
- Developed, with a team, and implemented effective compliance regulations that met both legal and internal standards.
- Identified potential areas of compliance vulnerability, resulting in improved risk management. Following procedures to report and monitor breeches.
- Assisted in the development of corporate policies, procedures and controls that addressed identified risks.
- Participated in strategic planning meetings and offered insights into potential compliance concerns and provided feedback.
- Attended team shadowing sessions to learn from experienced colleagues to scale efficiency.
- Reviewed and discussed policy documentation, to reflect changes in regulation, procedures and system changes.
- Supported creation of training materials to educate new employees.
- Assured data confidentiality by strictly adhering to company privacy policies and regulations.
- Maintained strict compliance with regulatory requirements regarding personal customer information protection (GDPR).
- Entered up to 14 records per day, continually exceeding productivity targets.
- Utilised advanced software tools to expedite data entry processes.
- Attended over 40 hours per year of CPD to improve professional skills alongside work.
- Liaised with Careers Advisors to resolve and mitigate compliance risks.
- Experience in both Hybrid and Remote work and attended face to face company wide conferences.
Cash office associate
Primark
Mansfield, Nottinghamshire
2022.06 - 2024.01
- Verified safe, change bags, lodgements and cash bags totals, ensuring these were secure at all times.
- Completed daily cash lifts and change deposits.
- Avoided cash losses by identifying and resolving discrepancies in transactions.
- Was responsible for lodgements, making sure correct procedures were carried out during handover and making sure systems were updated to reflect this.
- Facilitated smooth day-to-day operations, preparing floats for following day with accuracy.
- Trained new hires, and demonstrated efficient ways of working to streamline processes.
- Trained assistants and staff to adhere to cash operating procedures and regulations.
- Balanced cash registers and accurately recorded and communicated shortages and overages.
- Answered incoming telephone calls from managers to offer recommendations based on till issues and how this will impact digital and physical cash totals.
- Was the operator for the store contact number and liaised with customers while offering great customer service.
- Created solutions for system errors to continue day to day cash office functions.
- Maintained accurate paper trails for auditing purposes.
- Experienced and passed audits and implemented future guidance.
Retail assistant
Primark
Mansfield, Nottinghamshire
2020.10 - 2022.06
- Continually replenished stock in line with sales records, keeping well-maintained presentable item displays.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Worked closely with management to train new team members.
Education
A-Levels -
The Dukeries Academy
NewarkGCSEs -
The Dukeries Academy
Newark 09/2015 - 07/2020
Additional Studies
RemoteSkills
- Critical thinking
- Implementing policy and procedure
- Document review
- Investigations skills
- Analytical reasoning
- Knowledge of GDPR rules
- Regulatory compliance analysis
- Staff training
- Compliance reporting
- Policy development
- Excellent written skills
- Fraud detection
- Communication
- Work well within teams and individually
- Microsoft Literate
- Remote and Hybrid working experience
Languages
English
Native
Affiliations
- Long Distance Running
- Travel
- Art and Music
Custom
Find me at: www.linkedin.com/in/astocks
References
References available upon request.
Timeline
Compliance officer
Futures
2024.01 - 2026.04
Cash office associate
Primark
2022.06 - 2024.01
Retail assistant
Primark
2020.10 - 2022.06
A-Levels -
The Dukeries Academy
GCSEs -
The Dukeries Academy
09/2015 - 07/2020
Additional Studies