Mohamed Fadel
Newark
Summary
*Knowledgeable professional with several years of experience bringing planning and problem-solving abilities. Focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
*Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
* Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
12
12
years of professional experience
Work History
Business Manager
Smoke Hub Corporation
Newark, DE
05.2024 - Current
- Coordinated staff schedules to maintain optimal service levels.
- Developed training programs to enhance employee performance and skills.
- Analyzed market trends to inform strategic business decisions.
- Determined customer needs and calculated payment options based on consultative sales process.
- Maintained financial records, prepared budgets, and monitored expenditures for multiple departments.
- Developed and implemented policies and procedures to improve operational efficiency.
- Monitored inventory levels of supplies needed for daily operations and ordered additional items when necessary.
Volunteer
05.2014 - Current
- Coordinated planning of events at Islamic Society of Delaware, enhancing community engagement through health fairs and river clean-ups.
- Organized community events to promote local engagement and volunteer participation.
- Coordinated training sessions for new volunteers on program goals and best practices.
- Managed volunteer schedules to ensure adequate coverage for various activities.
Associate Customer Service Center Analyst
Christiana Care Health System
Newark, DE
01.2021 - 05.2023
- Analyzed service requests to ensure timely resolution and customer satisfaction.
- Investigated customer inquiries in order to identify root cause and resolve the issue.
- Assisted customers with troubleshooting of hardware and software issues via telephone, email, or chat support.
- Provided technical advice to customers on product use and installation.
- Utilized remote access tools to diagnose and repair computer systems remotely.
IT Technical Consultant
Christiana Care Health Systems
04.2019 - 09.2020
- Collaborated with CSC and Tier 3 support to resolve application and device issues, ensuring minimal downtime for users
- Installed, configured, and supported various devices across multiple operating systems, enhancing device readiness for end-users
- Experience with installation and configuration of workstations and windows policies
- Migrated from Windows 7 to Windows 10
- Troubleshooting along with repair and replacement
- Imaged PCs, laptops, and Surface Pros, streamlining setup processes for new deployments
- Coordinated Active Directory and IT security deployment
- Experience with cross connect between patch panel and network switches
- Experience with replacements and configurations of TV systems
- Get-Well TV System
- Windows XP, 7, 10 Pro and CCE devices and Canon copiers and Scanner
- Experience with installations, configurations and support of various copier and scanners such as Cannon, Amber
- Analytical skill to diagnose a problem to the application or device
Manager
Rash Dell
Wilmington
05.2017 - 01.2018
- Trained new employees and supervised staff to ensure effective onboarding and team integration
- Maintained records for compliance with licensing, hygiene, and health and safety regulations
- Ordered supplies and oversaw stock levels to maintain operational efficiency
Sunday school assistant
05.2014 - 01.2018
Picker
amazon
11.2016 - 01.2017
- Sorted and organized items into designated bins, ensuring efficient workflow during daily shifts.
- Operated handheld scanners to locate and retrieve items efficiently.
- Sorted and organized products based on specific shipping requirements.
- Collaborated with team members to maintain an effective workflow.
Education
Bachelor of Science - Neuroscience
University of Delaware
05-2022
High school -
Christiana high school
01-2016
Skills
- Business
- Customer service
- Strategic analysis
- Operational efficiency
- Technical support
- Negotiation
- Logistics management
- Market research
- Problem solving
- Effective communication
- Team building
- Time management
- Sales and marketing
- Staff training
Volunteer Experience
- Islamic Society of Delaware (ISD), Volunteer, 05/01/14, Present, Participated in various events such as the annual health fair and the Christina River clean-up.
- Islamic Society of Delaware (ISD), Sunday School Assistant, 05/01/14, 12/31/18
Languages
Bilingual in Arabic
Timeline
Business Manager
Smoke Hub Corporation
05.2024 - Current
Associate Customer Service Center Analyst
Christiana Care Health System
01.2021 - 05.2023
IT Technical Consultant
Christiana Care Health Systems
04.2019 - 09.2020
Manager
Rash Dell
05.2017 - 01.2018
Picker
amazon
11.2016 - 01.2017
Volunteer
05.2014 - Current
Sunday school assistant
05.2014 - 01.2018
Bachelor of Science - Neuroscience
University of Delaware
High school -
Christiana high school