ASHWIN SHEKAR
Salesforce Senior Administrator/ Business Analyst
Berlin
Summary
Experienced Senior Salesforce Administrator with 5+ years of experience in Sales Cloud, Service Cloud. Proven track record of driving organizational growth through customized Salesforce solutions. Adept at problem-solving and delivering innovative solutions to exceed client expectations. Strong communicator and team player dedicated to staying updated on the latest Salesforce advancements.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
Work History
Salesforce Senior Administrator
ToolTime
12.2022 - Current
- Currently working with the Revenue Operations Team ,ensuring the seamless operation and optimization of the Salesforce platform to support the revenue-generating activities of the company.
- Worked with platforms like Chargebee, Demodesk, Aircall, and Twilio to enhance sales and service functions.
- Collaborated closely with stakeholders to gather and analyze business requirements, translating them into actionable Salesforce solutions that aligned with revenue operations goals.
- Implemented Marketing Cloud for targeted and personalized email campaigns, optimizing engagement and conversions.
- Led comprehensive training sessions for new sales users, ensuring smooth onboarding and proficiency with the Salesforce platform, while also providing ongoing education on newly developed features and functionalities.
Regional Salesforce Admin
Delivery Hero
07.2020 - 11.2022
- Collaborated with the Migration team which was responsible for onboarding new entities to the Global Sales Process, leveraging Salesforce as the central CRM platform to ensure consistency and efficiency across diverse business units.
- Managed user roles, profiles, and permissions, ensuring appropriate access and security settings were in place to support new entities while maintaining data integrity and compliance.
- Oversaw data management tasks, including data migration, cleansing, and integration, to ensure accurate and reliable information flow within Salesforce, supporting informed decision-making and seamless sales operations.
- Gained hands-on experience with advanced automation tools such as Nintex for quote workflow automation, Docugen for document generation, Docusign for electronic signature management, and Talend for attachment extraction.
Salesforce Engineer
Shell India Markets
06.2019 - 07.2020
- Led and managed Data Migration activities from MS Dynamics CRM to Salesforce CRM as a key member of the Center of Excellence (COE) team, overseeing the entire process from data extraction and cleansing to mapping and loading into Salesforce, ensuring the accurate transfer of critical business data while maintaining data integrity and minimizing system downtime.
- Replicated and optimized key modules from MS Dynamics CRM into Salesforce CRM, specifically focusing on Case Management and Quote Management, while implementing customized Salesforce solutions to build existing workflows, automations, and reporting structures, ensuring a seamless transition and improved system functionality.
- Provided post-migration training and support to ensure users were comfortable with the new Salesforce environment and effectively utilized the replicated modules for their business operations.
Salesforce Techno Functional Consultant
ePeople Bespoke Consulting
11.2017 - 04.2019
- Developed and implemented automation solutions within Salesforce for a service-based company, including workflow rules, process builders, and validation rules, to enhance the efficiency and accuracy of customer service operations.
- Conducted thorough end-to-end testing of the Salesforce system, developing and executing test scenarios to simulate various customer interactions and service scenarios, identifying potential issues, and validating that all automated processes, workflows, and validations met the company's service standards before final acceptance.
- Worked closely with stakeholders to ensure that the automated solutions addressed customer needs and supported service objectives, leading to a successful deployment and enhanced service delivery for customers.
Education
Bachelor of Science - Information Science
Malnad College of Engineering
Hassan 07.2013 - 06.2017
Skills
Sales Cloud
Servie Cloud
Marketing Cloud
Flows and Other Automations
Data Management
Stakeholder Management
Websites
Certification
Salesforce Certified Administrator
Languages
English
Hindi
Kannada
Personal Information
- Date of Birth: 08/16/95
- Nationality: Indian
Timeline
Salesforce Certified Advanced Administrator
07-2024
Salesforce Certified Business Analyst
02-2024
Salesforce Certified Administrator
12-2023
Salesforce Senior Administrator
ToolTime
12.2022 - Current
Regional Salesforce Admin
Delivery Hero
07.2020 - 11.2022
Salesforce Certified App Builder
03-2020
Salesforce Engineer
Shell India Markets
06.2019 - 07.2020
Salesforce Techno Functional Consultant
ePeople Bespoke Consulting
11.2017 - 04.2019
Bachelor of Science - Information Science
Malnad College of Engineering
07.2013 - 06.2017
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