Asia Castro
New Castle
Summary
Proven Manager at Walgreens with a track record of enhancing customer satisfaction and team productivity. Expert in verbal communication and time management, adept at resolving disputes and improving service delivery. Successfully managed priorities under tight deadlines, demonstrating exceptional organizational skills and a commitment to excellence.
Overview
4
4
years of professional experience
Work History
Service Assistant
ChristianaCare
07.2023 - Current
- Maintained a clean and organized work area, responsibilities include setting up meal trays, assisting feeding patients who need help, and monitoring dietary restrictions.
- Resolved patient inquiries and issues, maintaining a high level of professionalism and courtesy.
- Collaborated with cross-functional teams to deliver comprehensive solutions for patients.
- Assisted team members in improving workflow efficiency by sharing best practices.
- Managed multiple priorities effectively under tight deadlines, resulting in successful completion of assigned tasks.
Sales Associate
Bath and Body Works, Limited Brands
04.2021 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Manager
Walgreens
02.2021 - 08.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Education
James H. Groves High School
Wilmington, DE06.2023
Skills
- Customer assistance
- Verbal and written communication
- Kitchen support
- Customer service
- Performance improvement
- Time management
Timeline
Service Assistant
ChristianaCare
07.2023 - Current
Sales Associate
Bath and Body Works, Limited Brands
04.2021 - 11.2021
Manager
Walgreens
02.2021 - 08.2022
James H. Groves High School
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