Asia Shockley
New Castle
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Capital One
Wilmington
08.2019 - Current
- Assisted customers with account inquiries and transaction issues.
- Resolved service complaints through effective communication and problem-solving skills.
- Provided guidance on product features and services to enhance customer satisfaction.
Early Childhood Educator
The Little Caboose
Newark
09.2015 - 08.2019
- Developed engaging lesson plans for diverse age groups at early childhood center.
- Fostered a nurturing environment to support children's emotional and social growth.
- Collaborated with parents to enhance child development and address concerns.
Early Childhood Educator
Kidz Ink
Newark
02.2015 - 09.2015
- Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
- Encouraged creativity through art, music, dramatic play and other creative activities.
- Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
Early Childhood Educator
One Step Ahead Childcare Center
Newark
08.2014 - 02.2015
- Interacting with Parents and Children
- Maintained clean work space and classroom
- Observing and analyzing a series of data to perform conferences
- Planning, Preparing, and carrying out tasks
- Maintained a clean classroom environment ensuring toys are sanitized regularly.
- Promoted effective communication between staff members by participating actively in team meetings.
- Implemented appropriate strategies to manage challenging behaviors.
Early Childhood Educator
TLK Academy
Newark
09.2013 - 08.2014
- Incorporated Technology into the classroom
- Maintained safety and classroom discipline
- Documented Progress and provided information
- Directed and supervised children during field trips and special activities.
- Distributed quarterly progress assessments and milestone reports to each parent.
- Advocated for early childhood education policies and practices within the school and broader community.
Education
Highschool -
John Dickinson
Newark, DETECE 1 and TECE 2 -
Del-Tech Community College
Wilmington, DEDawn Career Institute
Skills
- Problem solving
- Conflict resolution
- Account management
- Complaint handling
- Time management
- Active listening
- Inbound and outbound calling
- Multitasking and organization
Timeline
Customer Service Representative
Capital One
08.2019 - Current
Early Childhood Educator
The Little Caboose
09.2015 - 08.2019
Early Childhood Educator
Kidz Ink
02.2015 - 09.2015
Early Childhood Educator
One Step Ahead Childcare Center
08.2014 - 02.2015
Early Childhood Educator
TLK Academy
09.2013 - 08.2014
Highschool -
John Dickinson
TECE 1 and TECE 2 -
Del-Tech Community College
Dawn Career Institute