Asif Azeem
Obfelden
Summary
Quality-focused System Administrator offering 9+ years of field service experience with well known Multinationals and Government Institutions. Detail-oriented and proactive with diligent and focused approach to managing projects, reviewing work and coordinating call responses. Maintains strong internal, supplier and customer relationships for maximum effectiveness.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Administrator / Field Service Engineer
Wipro / Estee Lauder Companies
03.2022 - Current
- Providing On-Site Support to Estee Lauder Switzerland, Wollerau campus
- Supporting 250 + Users remotely and onsite
- Working as an IT Administrator
- MS Accounts administration, VMWare, AD Admin, File Server Admin, Infrastructure support, Data Migration, Network support Workstations, Incident and Task Management, Patching, Machine reimaging and Installation through SCCM and Autopilot, Configuring Macbooks using JAMF Pro Windows OS Support, Troubleshooting IOS Devices, using Nexthink Analyzer for diagnosis, mobile Iron MDM management,Azure Cloud Services ( Active Directory and Intunes) Onboardings / Off-Boardings, decommissioning Assets, Rollout support, IT Procurement activities, Troubleshooting Federated Authentication, troubleshooting 2 Factor Authentication, Auto Pilot Intune management and Troubleshooting, O365, One Drive and diverse Applications, SCCM, Print Server, working with Desktop Engineering team, Auditing, and reporting Assets
- Video Conferencing Solutions (Cisco, Creston, Logitech, Clickshare for mirroring, Tools: AD, Mobile Iron, In Tunes, SNOW, Configuration Manager OSD Front End
- LogMeIn Rescue.
IT Support Specialist / System Administrator
Synelience GmBH (a wixalia company)
06.2020 - 12.2021
- Provided On-Site Support and to Orpea Deutschland
- Working as an IT Administrator.AD Admin, File Server Admin, Corporate Purchasing, Infrastructure support, Domain migration support, Network Installations, Cloud solutions (Google Workspace), 5g router installations, Switch installation, Workstations
- Rollout support, Network Site Audits, Eckhau (Signal heat mapping) Tools: BMC Ready, Citirx, SNOW, AD Manage, TeamViewer, Zoom.
IT Support Specialist (Deskside Engineer)
HCL Tech
12.2007 - 05.2020
- Provided On-Site Support to Techem Eschborn
- SCJohnsons Bama GmBH Mosbach till Aug 2019
- Prepare reports and presentations for LTS (Local Technical Support) Provide trainings to dispatches and LTS for various SCJ sites in EMEA and around the globe
- Supervised the sites of Spain, Portugal and East of Europe along with BAMA Germany, France, Austria and Switzerland
- Handling queries and resolving Service Requests
- Support MS Windows, 7, 8.1 and 10, IPhones, Android,Dell Thin Clients Installation
- Printer Installation locally and on Server Supervised and controlled HP Tape Backup
- Microsoft Azure: support and administered Backup file Server, Cloud File sharing,created and configured Storage accounts in a migration project
- Image Installations and handling Licensing Issues Programming and configuring HIPath 3000 PABX System
- Working with Hipath Manager E console
- Support for diverse Applications (IBM Cognos, Bank Secure Transaction Applications,Wincos)
- Installation and configuration of ODBC
- SQL Server.IBM Client Access for AS 400 configurations
- ITIL for Ticket documentation and Asset management
- (SNOW & Charewell)Supervised and controlled Network access Supporting Routers and Network Switches
- Server Installations Checking and controlling Server health (CPU and Memory Usage)Working with Active Directory for User Accounts
- SCCM remote control viewer, Team viewer for remote Assistance.
IT Support Technician
HAYS
05.2017 - 12.2017
- Provided 1st Level On-Site Support for Bausparkasse Schwäbisch Hall andJustice Ministry of Baden Württemberg Handled queries and resolving Service Requests
- Used HP Service Manager for Ticket documentation, working with IBM Lotus Notes,Active Directory, Netop Client for remote Assistance
- Provided support for a Rollout Project.
Escalation Support Engineer (Tier 3)
Microsoft Dublin (Ireland)
11.2016 - 04.2017
- Tier 3 Escalation Engineer for Accounts and Billing Department
- Trouble shoot and resolve Service requests related to MS Office, MS Office 365,X- Box, Skype
- Processed and Document Incidents in ASD.Contact Customers through Email and Telephone
- Consulted Customers in Europe, Australia, Canada, New Zealand and United States.Communicated Customers in German and English.
Customer Support Advisor
Concentrix Belfast
12.2015 - 08.2016
- Customer Care German speaking agent for Jawbone Products (Fitness Trackers)Handling Queries, Quotations, Trouble Shooting (Email, Telephone) Diagnose and Trouble shoot cloud related issues
- Real time syncingissues
- Documenting the incidents in Sales Force.Updating Knowledge based articles.
Customer Service Engineer
Unisys Technical Services Germany
09.2013 - 08.2015
- Configured and installed new Microsoft and Macintosh systems 2nd level and on-site support services
- Troubleshoot and resolved hardware, software and network issues to maintainbusiness continuity
- Maintained the up-to-date operating procedures inside the IT department Diagnose,troubleshoot, and repair Printers (Lexmark), phones (Cisco IP Phones) Hardware upgrades; installs, moves, adds, changes in a laptop and desktopenvironment, Network Troubleshooting, patching, WIFI, Bluetooth
- Optimizing Hardware/Software/Networking products and configurations as scriptedensuring customer satisfaction Worked with hardware and software dealers to confirm well-timed product deliveryInstallation and support of telecommunication equipment
- Supervised and lead the Rollout project and Bank closures in south of Bayern.
Service Techniker
Dattel System GmBH
09.2012 - 12.2012
- Hardware and Software supportOn-Site and remote support Siemens Hipath 3000 Telecommunication System Installation configuration.Diagnose, troubleshoot and repair Desktops and Laptops
- Network and Analogue troubleshooting
Marketing Assistant
International Office Products Pvt Ltd.
05.2001 - 12.2003
- Consulted with customers and development team to establish Web site message
- Implemented targeted, mass marketing campaigns which increased Web site visits.Supervised the creation of marketing materials to maintain consistent, high quality message and presentation
- Standardized, computer systems to achieve greater efficiency
- Analyzed market trends and sales history to forecast future business and discover new market areas to explore
- Created and implemented a print and media campaignthat results in increased sales, monitored products for profitability, identifying potentialareas for development and expansion
- Maintained constant communication with project team manager to report progress, identify issue and allocate resources.
Education
Master of Science - Digital Communications And Multimedia
Christian Albrecht Universität
Kiel, Germany01.2007
Bachelor of Science - Computer Science
Shah Abdul Latif University, Khairpur
Khairpur, Sind11.2002
Skills
- Support all levels 1,2&3
- Active Directory Administration
- Office 365
- File Server Administration Configuration manager
- Troubleshooting Macs, Androids, IOS Devices and Windows
- PC Troubleshooting (Hardware & Software)
- Hardware maintenance
- PC Performance optimizing
- Laptop Repair
- Operating System Windows
- MACOS Installation and configuration
- Windows Security
- Video Conferencing Solutions ( Cisco, Logitech & Creston)
- Remote support with Team Viewer
- Netop BMC, remote control viewer
- MS Accounts Administration
- Azure Cloud ( Active Directory & Intunes)
- VMWare
- MS Exchange
- Video Conferencing Solutions (Cisco, Creston, Logitech)
- Network support (patching, cabling)
- Printer Support (Hardware & firmware)
- Fax configuration
- Communication Devices (Fax, Telephone)
- ISDN Telephone
- DSL Internet Connection
- Hipath 3000 (TK Anlage)
- Programming Telephone (Optipoint Series, Openstage series)
- Network Troubleshooting
- Patching
Certification
- LEXMARK BASIC TRAINING
- LEXMARK EXPERT TRAINING: MS81 X, MX71X & MX81X
- LEXMARK EXPERT TRAINING: X74 X, C74 X, X73 X, C73X, X86X & W 85X
- DELL CERTIFIED TECHNICIAN
- SOCA (Siemens Open Communication Associate) Hipath 3000
Languages
English Academic Language
German C2 Level
Timeline
Administrator / Field Service Engineer
Wipro / Estee Lauder Companies
03.2022 - Current
IT Support Specialist / System Administrator
Synelience GmBH (a wixalia company)
06.2020 - 12.2021
IT Support Technician
HAYS
05.2017 - 12.2017
Escalation Support Engineer (Tier 3)
Microsoft Dublin (Ireland)
11.2016 - 04.2017
Customer Support Advisor
Concentrix Belfast
12.2015 - 08.2016
Customer Service Engineer
Unisys Technical Services Germany
09.2013 - 08.2015
Service Techniker
Dattel System GmBH
09.2012 - 12.2012
IT Support Specialist (Deskside Engineer)
HCL Tech
12.2007 - 05.2020
Marketing Assistant
International Office Products Pvt Ltd.
05.2001 - 12.2003
Master of Science - Digital Communications And Multimedia
Christian Albrecht Universität
Bachelor of Science - Computer Science
Shah Abdul Latif University, Khairpur
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