ASMAA F a k i h a n y

• Managed luxury front-desk operations using Mindbody software to coordinate complex guest scheduling, staff assignments, and inventory.
• Optimized booking efficiency and provided high-end customer service in a high-traffic wellness environment.

• Provided personalized concierge services and resolved complex guest complaints with 5-star professionalism.

• Acted as the central communication hub and ensured 100% accuracy in police (CID) data entry.
• Handled high-volume switchboard operations and supported administrative functions for the front office.

• Oversaw spa facility bookings and luxury wellness recommendations, ensuring a seamless guest journey.
• Handling bookings calls & Emails updating the daily report and monthly inventory

• Handled high-volume Calls And emails and walking guest enquiry supported administrative functions for the front office

• Comarit Shipping Company | M/V Biladi (Passenger Ferry)
  Traineeship | Summer 2007 (4+ Months)
  Route: Tangier (Morocco) – Sète (France)
  
  High-Volume Operations: Managed high passenger turnover during peak summer seasons in a fast-paced maritime environment.
  
  Safety & Security: Gained first-hand knowledge of shipboard safety procedures, emergency drills, and passenger evacuation protocols.
  
  Guest Services at Sea: Supported the service crew in public areas to ensure a premium hospitality experience for international travelers.

Rabat-Salé Airport (RBA) – Morocco
Ground Hostess (Traineeship) | 2006 (3 Months)
* Provided passenger assistance, check-in support, and boarding gate coordination.
* Handled international flight documentation and multilingual passenger inquiries.

Escorting the Unaccompanied Minor( UM)