Aspen Alvarez
Wilmington
Summary
Enthusiastic & self-motivated individual with advanced experience in financial services & customer support. Eager to bring my creativity & analytical skills to every project to exceed the client’s business needs. Seeking a challenging position where I can expand upon my responsibilities & allow for more professional growth in my career.
Overview
3
3
years of professional experience
Work History
Accounting Clerk
CSC Global
01.2023 - 12.2024
- Advised and managed technical, functional, and financial customer support for over 400 client accounts.
- Generated strategic plans tailored to client business objectives using CSC software solutions.
- Maintained accurate record-keeping by posting journal entries and managing data entry for sales-related transactions (e.g., credits, deductions).
- Created and filed electronic company documentation, including invoices, financial statements, and customer contracts.
- Processed billing transactions, including wires, ACH debits, and check payments, while reconciling discrepancies and ensuring accurate financial allocations.
- Worked with management on special projects to create a new process for our team that prioritized risk mitigation while providing a strategy that maximized customer support & reduced 20% of account escalations.
- Ensured Salesforce and internal platforms were updated with current client account information.
- Built and sustained customer relationships by acting as the primary contact for phone and email communications, resolving issues professionally and promptly.
- Collaborated with cross-departmental teams (sales and IT) to ensure contract terms and services were correctly reflected in systems.
- Ensured adherence to company procedures and banking regulations.
- Provided exceptional customer service, achieving a 95% client satisfaction rate in post-business surveys.
Corporate Payroll Specialist
Mortgage Network Solutions
08.2021 - 12.2023
- Streamlined loan processing operations for over 50 loan applications monthly by verifying applicant information and implementing a checklist system, reducing errors by 15%.
- Analyzed loan applications to ensure compliance with lending standards and regulatory guidelines.
- Facilitated remote team meetings to discuss loan statuses and resolve operational challenges.
- Managed data entry and ensured accuracy within digital loan processing systems.
- Enforced and monitored compliance procedures across team members, ensuring audit readiness for monthly state regulatory checks.
- Collaborated with underwriters and loan officers to expedite approval processes and resolve complex cases.
- Organized and led a two-day networking event, securing potential business leads and strengthening customer relationships.
Education
Bachelor of Science - Behavioral Sciences
University of Delaware
Newark, DE05.2020
High School Diploma -
Cab Calloway School of The Arts
Wilmington, DE05.2015
Skills
Corporate Accounting
Financial Acumen
Data Documentation
Loan Processing
Risk Management
Detail Oriented
Timeline
Accounting Clerk
CSC Global
01.2023 - 12.2024
Corporate Payroll Specialist
Mortgage Network Solutions
08.2021 - 12.2023
Bachelor of Science - Behavioral Sciences
University of Delaware
High School Diploma -
Cab Calloway School of The Arts
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