ASSIATU SANNOH
Bear
Summary
Highly focused and hardworking professional who under takes complex assignments, meets deadlines, and delivers superior performance. Cumulative experience includes over 17 years in the Customer and Human Service industry.
Overview
21
21
years of professional experience
Work History
Sr. Coordinator (High priority/HPX)
Capital One Bank N.A
Wilmington
07.2020 - Current
- Serves as a bank mgr, guiding associate, adhering to all regulatory compliance violations and potential risk events.
- Serves at the front line of protecting the assets of customers and the also the bank by conducting transation verifications including bank checks External accounts and merchants confirmation.
- Handle complex call types that require advanced problem solving skills using sound jodgement. Calls including inbound and sometimes outbound calls tirh customers who wants to file complaints or make fraud disputes.
- Research and resolve customer complaints by using role specific resources and applying descalating techniques.
- Thoroughly document tier tier two cases, digital issues and fraud cases when necessary.
- Initiate and service wire requests (including sending and receiving wires, research and disputes).
- Assist customers on essential account maintenance, product changes, and features.
Customer Service Agent
Williams Sonoma
11.2019 - 07.2020
- Serves as a Customer Service Agent to customers of Williams Sonoma, Pottery Barn stores, West Elm, and Mark & Graham regarding order relations.
- Negotiate and appease customers using trained methods and address customer questions and concerns regarding product and delivery information.
- Provide product information, review alternative solutions if an item is out if stock and place orders for customers.
- Check inventory, processing returns, issue replacements or credits for damaged and defective merchandise.
Marketing Representative
Restoration Angels Adult day Center
Lawrenceville
05.2019 - 06.2020
- Serve as a Marketing Representative to the management team, developing advertisement strategies, and recruiting customers.
- Meeting with businesses and potential customers within communities to advertise the company services.
- Helping potential customers with completing enrollment application, along with gathering supporting documentations.
- Maintaining communication with management and client related agencies through data documentation, and attending all scheduled meetings.
Residential Support Specialist
Horizon House Inc.
West Chester
09.2017 - 02.2019
- Served as a Supported Housing Case Manager to a caseload of consumers in the Chester County Behavioral Health Service’s Supported Housing program.
- Assisted consumers in assessing and transitioning to appropriate/independent housing; including rent subsidy, Section 8 or other subsidy certificate process.
- Provided training/coaching to consumers in activities of daily living; including problem solving, money/budget management, using of community resources (transportation etc.), following of a daily schedule, landlord/neighbors relations, managing health/medication, and employment.
- Collaborated/Partnered with other Chester County Mental Health Agencies to assists consumers with managing behavioral health issues and services including collaborative implementation and coordination of consumer’s service plans; tracking data manually or with the use of electronic health record systems.
Recovery Specialist
Holcomb Behavioral Health Systems
West Chester
01.2016 - 02.2019
- Served as a Case Worker in Holcomb’s Community Residential Rehabilitation (CRR) program.
- Provided direct care management services to case load of consumers living in the CRR program; who are transitioning to independent supported housing.
- Provided resource management, life skills trainings, and employment coaching through interventions biased on service plans developed collaboratively with individual consumers, and maintaining face to face contacts with consumers as scheduled.
- Maintained accurate records of billable services, supervised direct care staffs as assigned by management, and provided 24-hours on-call coverage in rotation with other staff.
Staff Counselor
Woods Inc.
Langhorne
07.2009 - 01.2016
- Served as a direct care counselor to disabled children and adolescent with exceptional challenges and complex needs.
- Implemented crisis stabilization and behavior management as directed by residential director and in accordance with established policies and procedures.
- Collaborated with treatment team in the planning and implementation client’s individual service plans.
- Provided supervision and guidance in activities of daily living, including personal hygiene care, recreational activities, and independent living skills.
Companion
Surrey Services for Senior’s
Berwyn
05.2005 - 11.2013
- Provided Companionship and In-Home Care services to elderly adults living independently at home.
- Provided homemaking, and personal care to elderly disabled adults and recovery patients.
- Administered medications, prepared meals, maintained light housekeeping, and drove clients to scheduled appointments and errands.
- Engaging elders in social activities at their home or in the community.
Lead Teacher
Beautiful Beginning Inc.
Wayne
08.2007 - 08.2009
- Worked as a Lead Teacher in an Early Childhood Education Center.
- Created and implemented goals and curriculums which incorporated full teacher/child interaction.
- Supervised and instructed children in an excellent developmental appropriate manner, and in a safe, nurturing environment.
- Assisted in the implementation of staffing schedule and interviews, supervised assistant staffs, and appropriately interacted with parents of enrolled children, and potential customers.
Direct Support Professional
Devereux Whitlock Foundation
08.2007 - 08.2009
- Provided Direct Care services to adults with intellectual/mental disabilities in a residential setting.
- Supervised disabled adults in their residence and while in community; in order to ensure their safety.
- Provided personal/hygiene care, assisted with mobility, administered medications, and drove clients for errands and appointments.
- Implemented behavior management and crisis intervention techniques.
Residential Counselor-Workshop Aide
Melmark Inc.
Berwyn
02.2004 - 08.2007
- Served as a residential counselor to adults and children with mental disabilities in a residential setting, and later as a Workshop aide to adults and children in an educational classroom and workshop setting.
- Provided personal/hygiene care and medication administration to disabled children and adults in residential facilities.
- Implemented service goals and instructed/coached adults and children in an adult day workshop center, and a children's educational classroom.
- Implemented crisis interventions protocols and documenting client’s data progress.
Education
AA - Education
Delaware County Community College
Media, PA01.2011
Skills
- Customer Service, fraud
- Digital troubleshooting, data entry
- Money transfers, Wires
- Coaching, Counseling, Management
- Excalations, Crisis management
- Housing development, training
- Documentation, Case filing
- Citrics, vessel, pinpoint
- RA viewer, Pieweb sage, outlook
- Staff Developent, teaching
- Order Management Systems
- Cold and warm transfer
- Inbound and oitbound calling
- Spreadsheet and database Creation
- PowerPoint, Microsoft Office, excel
- Scheduling, Billable, Recruitment
- Marketing, team building, supervisory
- Electronic Health Records, rehabilitation
- Administrative and office Management
- Complex Problem Solving, recovery
Timeline
Sr. Coordinator (High priority/HPX)
Capital One Bank N.A
07.2020 - Current
Customer Service Agent
Williams Sonoma
11.2019 - 07.2020
Marketing Representative
Restoration Angels Adult day Center
05.2019 - 06.2020
Residential Support Specialist
Horizon House Inc.
09.2017 - 02.2019
Recovery Specialist
Holcomb Behavioral Health Systems
01.2016 - 02.2019
Staff Counselor
Woods Inc.
07.2009 - 01.2016
Lead Teacher
Beautiful Beginning Inc.
08.2007 - 08.2009
Direct Support Professional
Devereux Whitlock Foundation
08.2007 - 08.2009
Companion
Surrey Services for Senior’s
05.2005 - 11.2013
Residential Counselor-Workshop Aide
Melmark Inc.
02.2004 - 08.2007
AA - Education
Delaware County Community College