Astrid Klein
Bonn
Kurzprofil
Experienced Key Account Manager with more than 13 years of expertise in managing public-sector clients and IT service providers across North Rhine-Westphalia, Germany. Responsible for an annual public-sector business volume of approximately €30 million, with long-standing relationships with municipalities, public-sector IT organizations, and technology vendors.
Extensive experience in complex public procurement and tendering processes, strategic account development, and the coordination of demanding customer requirements. Proven ability to align cross-functional teams, manage diverse stakeholder interests, and support digital transformation and infrastructure initiatives in the public sector.
A part-time Master of Science in Psychology complements extensive business experience with additional perspectives on organizational behavior, social psychology, and stakeholder engagement.
Übersicht
34
34
years of professional experience
24
24
years of post-secondary education
1
1
Certification
Berufserfahrung
KEY ACCOUNT MANAGER
Computacenter Germany GmbH & Co. KG
Ratingen / Düsseldorf
2013.10 - 2026.05
- Managed municipal government clients and public-sector IT service providers throughout North Rhine-Westphalia.
- Responsible for an annual public-sector sales volume of approximately €30 million.
- Led complex public procurement and tendering processes.
- Developed long-term relationships with decision-makers across municipalities, public institutions, and data centers.
- Coordinated account management, service delivery, presales, and vendor teams.
- Collaborated with technology partners and internal stakeholders to develop customer-specific solutions.
- Supported digital transformation and infrastructure initiatives covering workplace, data center, networking, and cybersecurity environments.
- Optimized internal processes and coordinated complex customer, vendor, and delivery requirements.
SALES MANAGER
Apple Solutions
Ratingen
2012.04 - 2013.03
- Consulted enterprise customers on technology solutions and digital workplace environments.
- Managed customer relationships and supported business development activities.
BRANCH MANAGER
HSD Consult EDV GmbH
Bonn
2007.07 - 2012.03
- Managed a profit center with responsibility for seven employees.
- Member of the extended management team.
- Developed and implemented strategic sales initiatives.
- Responsible for business development and customer relationship management.
MANAGING DIRECTOR & SHAREHOLDER
CARAT EDV Vertriebs GmbH
Bonn
1992.04 - 2007.06
- Founded and managed a technology solutions provider.
- Responsible for company management, sales, personnel leadership, and business development.
- Built long-term customer relationships and supported complex IT infrastructure projects.
- Integrated technology solutions into existing enterprise environments.
Ausbildung
Master of Science - PSYCHOLOGIE
FernUniversität
Hagen 2021.01 - 2026.01
Bachelor of Science - PSYCHOLOGIE
FernUniversität
Hagen 2015.01 - 2021.01
Diploma -
Rheinische Friedrich-Wilhelms-Universität
Bonn 1986.01 - 1997.01
Certified Wholesale (IHK) - Wholesale and Foreign Trade
Knauber GmbH & Co KG
Bonn 1984.01 - 1986.01
Kompetenzen
- Public Sector Account Management
- Municipal IT & Public-Sector Clients
- Public Procurement & Tender Processes
- Stakeholder Management & Communication
- Cross-Functional Team Coordination
- Vendor & Partner Collaboration
- Customer Relationship Development
- Digital Transformation Support
- Solution-Oriented Problem Solving
- Team Collaboration
- Interpersonal Communication
- Business Development
LANGUAGES
German
First language
English
Advanced
C1
French
Upper intermediate
B2
Spanish
Beginner
A1
Zertifizierung
- Project Management Professional (GPM/IPMA Level D)
- Leadership Development Programs
- Works Council Training Programs
PROFESSIONAL ENGAGEMENT
- Member, IHK Examination Board for IT Specialists (since 2003)
- Recipient of the IHK Gold Honorary Award
- Works Council Member (2018–2025)
Zeitleiste
Master of Science - PSYCHOLOGIE
FernUniversität
2021.01 - 2026.01
Bachelor of Science - PSYCHOLOGIE
FernUniversität
2015.01 - 2021.01
KEY ACCOUNT MANAGER
Computacenter Germany GmbH & Co. KG
2013.10 - 2026.05
SALES MANAGER
Apple Solutions
2012.04 - 2013.03
BRANCH MANAGER
HSD Consult EDV GmbH
2007.07 - 2012.03
MANAGING DIRECTOR & SHAREHOLDER
CARAT EDV Vertriebs GmbH
1992.04 - 2007.06
Diploma -
Rheinische Friedrich-Wilhelms-Universität
1986.01 - 1997.01
Certified Wholesale (IHK) - Wholesale and Foreign Trade
Knauber GmbH & Co KG
1984.01 - 1986.01