Aswath Raj Devendiraraj
Sales Support Manager
Gilching
Summary
Dynamic Sales Support Manager with a proven track record at General Atomics AeroTec Systems, adept at developing customer-specific solutions and enhancing customer relationships. Skilled in pricing strategy and account management, I excel in delivering compelling offers that drive sales success and support market growth initiatives.
Overview
2
2
years of professional experience
9
9
years of post-secondary education
Work History
Sales Support Manager
General Atomics AeroTec Systems
01.2025 - Current
- Leading, managing, and overseeing the preparation of offers in accordance with external (e.g., requests for proposals) and internal (e.g., budgets, margins) requirements
- Professionally coordinating the contributing departments (e.g., Procurement, Engineering, Operations, etc.)
- Developing and implementing customer-specific offer solutions (e.g., requirements, budget, operations), in collaboration with relevant departments (e.g., Sales, Engineering, Operations, etc.)
- Creating and developing a Unique Selling Point (USP) within the offers
- Preparing and calculating offers, including special solutions, taking into account existing solutions (if necessary, in consultation with relevant departments)
- Providing offers to the sales team
- Supporting the sales team during the submission/presentation of offers
- Establishing a risk management approach for each offer, in line with internal guidelines
- Creating standard offer catalogs
Aviation ILS Analyst
General Atomics AeroTec Systems
05.2024 - 12.2024
- Offer and order processing using SAP
Annual revision service of aircraft documentation
One-time documentation (e.g., POH supplement) - Coordination of deliverables with the Documentation Department EN8
- Fleet monitoring
- Development/optimization of concepts for operational and maintenance data, including analysis of: Component failure behavior
Maintenance costs
Life cycle costs
Direct/indirect operating costs - Logistics support analysis
- Development/optimization of concepts for Initial Provisioning Packages (IPP) for spares and tools/GSE
- Contribution to internal and external stockholding concepts
- Contribution to material strategies for Power-by-the-Hour (PbH) contracts
- Support in resolving obsolescence cases (e.g., identification of alternative equipment)
- Participation in sales initiatives for new customers, products, and markets
- Support in tender processing
Customer Support and Sales Specialist
General Atomics AeroTec Systems
10.2023 - 04.2024
- Performed various tasks in the area of Customer Support & Sales
- Focused on competitive analysis/benchmarking, market research, creation of sales presentations, standard specifications, and marketing publications in collaboration with specialist departments
- Supported the processing of international tenders and assisted in the preparation of offers
Education
Master of Science - Management
Technische Universität München
Munich 10.2019 - 09.2024
Bachelor of Science - Aerospace Engineering
Amrita Vishwa Vidyapeetham University
Coimbatore 10.2014 - 09.2018
Skills
Business networking
Customer relationship management
Sales targeting
Customer complaint resolution
Pricing strategy
Aftermarket support
Customer retention
Account management
Market research
Sales strategy development
Timeline
Sales Support Manager
General Atomics AeroTec Systems
01.2025 - Current
Aviation ILS Analyst
General Atomics AeroTec Systems
05.2024 - 12.2024
Customer Support and Sales Specialist
General Atomics AeroTec Systems
10.2023 - 04.2024
Master of Science - Management
Technische Universität München
10.2019 - 09.2024
Bachelor of Science - Aerospace Engineering
Amrita Vishwa Vidyapeetham University
10.2014 - 09.2018
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