Aswathy Binoj
Ottobrunner Str.33, Munich
Summary
Nearly 9 years of experience as a Scale-I Officer in a Public Sector Bank, contributing to efficient branch operations and consistent service delivery.
Delivered high-quality customer service and relationship management, effectively resolving customer inquiries and issues, leading to improved customer satisfaction, trust, and business growth.
Proactively adopted new technologies and systems, enabling smooth transitions to updated processes and enhancing overall operational efficiency.
Overview
15
15
years of professional experience
Work History
Assistant Manager
Union Bank of India
04.2013 - 04.2024
- Handled diverse and challenging roles in banking, including Branch Operations and Retail Loan Processing.
- Promoted Digital Banking and Third-party Products by identifying new business opportunities, consistently achieving annual business targets.
- Demonstrated expertise in Credit Risk Assessment, Due Diligence, Post-Sanction Monitoring, and NPA Management, contributing to reduced NPAs and enhanced bank profitability.
- Enhanced Customer Satisfaction by promptly addressing and resolving complaints.
- Built strong working relationships with colleagues, fostering a Collaborative and Positive Work Environment.
Senior PHP Programmer
GazzeMedia
04.2010 - 03.2011
- Skilled at working independently and collaboratively in a team environment.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Managed time efficiently in order to complete all tasks within deadlines.
Software Engineer – PHP Developer
Acts Info
01.2009 - 05.2010
- Streamlined code review processes, enhancing collaboration and reducing errors.
- Built databases and table structures for web applications.
- Corrected, modified and upgraded software to improve performance.
Education
Bachelor of Technology - Electronics And Communication
University of Kerala
05-2008
Skills
- Customer Service
- Interpersonal Skill
- Adaptability
- Time Management
- Problem Solving
- Marketing
- Relationship Management
- Resilience
Accomplishments
- JAIIB certified by the Indian Institute of Banking and Finance (31 July 2014).
- Appreciation Letter from the General Manager for qualifying in the Executive Director’s Club, FY 2018–19.
- Excellent Performance & Achievement Award for achieving Retail Business Targets at Retail Processing Centre, Trivandrum, FY 2021–22.
Languages
English
Hindi
German
Timeline
Assistant Manager
Union Bank of India
04.2013 - 04.2024
Senior PHP Programmer
GazzeMedia
04.2010 - 03.2011
Software Engineer – PHP Developer
Acts Info
01.2009 - 05.2010
Bachelor of Technology - Electronics And Communication
University of Kerala
Hobbies
Cooking, Travelling, Hiking