Aurora Poon
Clydebank
Summary
Dedicated professional with expertise in client communication, relationship management, and patient interaction, ensuring exceptional emotional support and engagement. Skilled in appointment scheduling, team collaboration, and maintaining attention to detail under pressure. Demonstrates effective communication and stress resilience to foster positive outcomes in dynamic environments. Committed to leveraging these competencies to contribute meaningfully to organisational success while enhancing client experiences.
Overview
5
5
years of professional experience
Work history
Paid Fundraiser
BPM
Glasgow, Glasgow city
2026.01 - 2026.06
- Enabled donor engagement by implementing innovative fundraising strategies.
- Ability to build strong relationship with potential donor for increased acquisition opportunities
- Evaluated success of fundraising efforts, providing insights into future campaign planning.
- Conducted market research, identifying new fundraising opportunities.
- Boosted awareness of organisation's mission with effective communication techniques.
Veterinary Assistant
Fountain Of Life Animal Medical Centre
Tsuen Wen , New Territories
2021.07 - 2022.01
- Resolved complaints calmly and professionally, delivering effective solutions to enhance customer satisfaction.
- Actively listened to details, ensuring smooth examination processes.
- Collaborated with team members, utilizing strong communication skills essential for veterinary assistant role.
- Welcomed clients, fostering a friendly and professional environment.
- Strived to deliver optimal experiences for clients, building trust and compliance.
- Explained procedures to pet owners while providing emotional support during visits.
- Thrived in high-stress environments, demonstrating resilience and adaptability.
- Delivered attentive service by promptly addressing customer inquiries and processing order requests.
Education
Bachelor of Science -
University of Surrey
GuildfordSkills
- Client communication and relationship management
- Patient interaction and emotional support
- Appointment scheduling
- Team collaboration
- Client engagement
- Effective communication
- Stress resilience
- Attention to detail
Education
other
Languages
Chinese (Cantonese)
Native
Chinese (Mandarin)
Fluent
Timeline
Paid Fundraiser
BPM
2026.01 - 2026.06
Veterinary Assistant
Fountain Of Life Animal Medical Centre
2021.07 - 2022.01
Bachelor of Science -
University of Surrey