AUSTIN KADENGE
Nairobi
Summary
Results-oriented professional with a proven track record in customer service and sales, seeking an internship to apply skills in a dynamic environment. Expertise in project planning, customer relations, and communication.
Overview
9
9
years of professional experience
Work History
Sales Representative Agent
CCI KENYA
01.2023 - Current
- Consistently exceeded sales targets, leading to promotion within the first year
- Managed customer flight bookings, modifications, and inquiries, ensuring high customer satisfaction
- Promoted ancillary services, including seat upgrades and travel insurance, to maximize revenue
- Resolved customer issues, processed payments and refunds, and provided support for customers with special needs
Customer Service Agent
CCI KENYA
01.2022 - 01.2023
- Addressed passenger flight queries and provided information on luggage restrictions and airline policies
- Assisted customers with reservation modifications and cancellations
Supervisor/Enumerator
Kenya National Bureau of Statistics
01.2019 - 12.2019
- Conducted interviews to collect census data, adhering to strict procedures and protocols
- Ensured data accuracy, completeness, and confidentiality
Photographer/Videographer
Lilac Arts
01.2016 - 12.2018
- Captured and edited high-quality photographs and videos for diverse events and promotional materials
- Managed all photography and videography equipment
Education
Bachelor of Project Planning and Management -
University of Nairobi
01.2020
Diploma in Natural Resource and Management -
University of Nairobi
01.2017
Skills
- Sales
- Customer Service
- Reservations
- Leadership
- Communication
- Problem-solving
- Microsoft Windows
References
Brenda Magenda, +254 702 706 049
Languages
- Spanish
- English
- Swahili
Timeline
Sales Representative Agent
CCI KENYA
01.2023 - Current
Customer Service Agent
CCI KENYA
01.2022 - 01.2023
Supervisor/Enumerator
Kenya National Bureau of Statistics
01.2019 - 12.2019
Photographer/Videographer
Lilac Arts
01.2016 - 12.2018
Bachelor of Project Planning and Management -
University of Nairobi
Diploma in Natural Resource and Management -
University of Nairobi
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