Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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AUSTIN KADENGE

Nairobi

Summary

Results-oriented professional with a proven track record in customer service and sales, seeking an internship to apply skills in a dynamic environment. Expertise in project planning, customer relations, and communication.

Overview

9
9
years of professional experience

Work History

Sales Representative Agent

CCI KENYA
01.2023 - Current
  • Consistently exceeded sales targets, leading to promotion within the first year
  • Managed customer flight bookings, modifications, and inquiries, ensuring high customer satisfaction
  • Promoted ancillary services, including seat upgrades and travel insurance, to maximize revenue
  • Resolved customer issues, processed payments and refunds, and provided support for customers with special needs

Customer Service Agent

CCI KENYA
01.2022 - 01.2023
  • Addressed passenger flight queries and provided information on luggage restrictions and airline policies
  • Assisted customers with reservation modifications and cancellations

Supervisor/Enumerator

Kenya National Bureau of Statistics
01.2019 - 12.2019
  • Conducted interviews to collect census data, adhering to strict procedures and protocols
  • Ensured data accuracy, completeness, and confidentiality

Photographer/Videographer

Lilac Arts
01.2016 - 12.2018
  • Captured and edited high-quality photographs and videos for diverse events and promotional materials
  • Managed all photography and videography equipment

Education

Bachelor of Project Planning and Management -

University of Nairobi
01.2020

Diploma in Natural Resource and Management -

University of Nairobi
01.2017

Skills

  • Sales
  • Customer Service
  • Reservations
  • Leadership
  • Communication
  • Problem-solving
  • Microsoft Windows

References

Brenda Magenda, +254 702 706 049

Languages

  • Spanish
  • English
  • Swahili

Timeline

Sales Representative Agent

CCI KENYA
01.2023 - Current

Customer Service Agent

CCI KENYA
01.2022 - 01.2023

Supervisor/Enumerator

Kenya National Bureau of Statistics
01.2019 - 12.2019

Photographer/Videographer

Lilac Arts
01.2016 - 12.2018

Bachelor of Project Planning and Management -

University of Nairobi

Diploma in Natural Resource and Management -

University of Nairobi
AUSTIN KADENGE