Hi, I’m
Aya Mabrouk
Problem Solver
10th Of Ramadan
Overview
6
years of professional experience
2018
years of post-secondary education
Work History
AmazonCairo
C-RET
03.2023 - Current
Job overview
- The team handles the receipt of products returned by customers and verifies the condition of each item
- Returned products are inspected to ensure their quality and suitability for resale
- Damages or defects are assessed
- After inspection, suitable products are restocked in inventory, while damaged or unsellable items are processed according to established policies
- The team provides support to customers regarding return processes and handles refund or exchange procedures as needed
- The team analyzes return data to understand the reasons for returns and improve processes, helping to reduce the return rate in the future
Amazon
ICQA Warehouse Associate
10.2022 - 02.2023
Job overview
- Developed process improvements with data-driven analysis of warehouse operations.
- Conducted performance reviews for team members, setting goals for growth and development opportunities within the company.
- Improved inventory accuracy through regular cycle counts and audits.
- Provided ongoing coaching and feedback to team members, fostering continuous improvement.
AmazonCairo
Outbound
04.2022 - 09.2022
Job overview
- The team gathers the requested products from inventory and prepares them for shipping
- Orders are packed appropriately to ensure the safety of the products during transit
- Special packing materials are used to minimize risks
AmazonCairo
Inbound
02.2020 - 04.2022
Job overview
- Plans work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
- Collaborates with workers and managers to solve work-related problems
- Reviews work throughout the work process and at completion to ensure that it has been performed properly
- Transmits and explains work orders to laborers
- Checks specifications of materials loaded or unloaded against information contained in work orders
- Informs designated employees or departments of items loaded and problems encountered
- Examines freight to determine loading sequences
Education
Zagazig University
Bachelor of Law
Skills
Microsoft Word
Excel
Timeline
C-RET
Amazon
03.2023 - Current
ICQA Warehouse Associate
Amazon
10.2022 - 02.2023
Outbound
Amazon
04.2022 - 09.2022
Inbound
Amazon
02.2020 - 04.2022
Zagazig University
Bachelor of Law
01.2018