Aya Mabrouk
Problem Solver
10th Of Ramadan
Overview
4
4
years of professional experience
2018
2018
years of post-secondary education
Work History
C-RET
Amazon
01.2023 - Current
- The team handles the receipt of products returned by customers and verifies the condition of each item
- Returned products are inspected to ensure their quality and suitability for resale
- Damages or defects are assessed
- After inspection, suitable products are restocked in inventory, while damaged or unsellable items are processed according to established policies
- The team provides support to customers regarding return processes and handles refund or exchange procedures as needed
- The team analyzes return data to understand the reasons for returns and improve processes, helping to reduce the return rate in the future
Outbound
Amazon
07.2022 - 12.2022
- The team gathers the requested products from inventory and prepares them for shipping
- Orders are packed appropriately to ensure the safety of the products during transit
- Special packing materials are used to minimize risks
Inbound
Amazon
04.2021 - 06.2022
- Plans work schedules and assign duties to maintain adequate staff for effective performance of activities and response to fluctuating workloads
- Collaborates with workers and managers to solve work-related problems
- Reviews work throughout the work process and at completion to ensure that it has been performed properly
- Transmits and explains work orders to laborers
- Checks specifications of materials loaded or unloaded against information contained in work orders
- Informs designated employees or departments of items loaded and problems encountered
- Examines freight to determine loading sequences
Education
Bachelor of Law -
Zagazig University
Skills
Microsoft Word
Timeline
C-RET
Amazon
01.2023 - Current
Outbound
Amazon
07.2022 - 12.2022
Inbound
Amazon
04.2021 - 06.2022
Bachelor of Law -
Zagazig University
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