Aye Thida
Munich
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
6
6
years of professional experience
Work History
Credit Collection Officer
YOMA BANK
01.2020 - 2024
- Manage delinquent accounts including explaining legal requirements and obligations obtain payments, establish payment schedules, renegotiate payment schedule.
- Collaborate with Brach Manager and other stakeholders to manage delinquent accounts.
- Follow and deal with delinquent clients. Initiative and assertive to get committed payments from clients.
- Managed collection processes to minimize overdue accounts and optimize cash flow.
- Led team training sessions on best practices in credit collections, enhancing staff performance and knowledge.
Senior Customer Service Executive
JOBNET
01.2017 - 01.2019
- Host personalized trainings of using JobNet Web portal System and JobNet Salary survey system for administrative users and staffing user, Recruitment officer, Hiring Manager, HR Manager and Director.
- Get access to a dedicated account manager responsible for the ongoing support of team.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Post job listings by client request. Checking Job listing quality as soon as posted.
- Monitor and evaluate applications' quality. Manage large amounts of Support calls/ incoming calls, email and record at activities by monthly.
Senior Staff (Coordinator)
SHWE BANK
01.2015 - 01.2017
- Responsible for all on-ground branch process
- Coordinate with bank departments, other retail regions, and bank managers to provide superior customer service to current and potential customers.
- Supervise all activities of the banking region and endorses a positive, professional working environment for all customers and employees.
Junior Staff (Vice Chairman Personal Assistant)
CHID BANK
01.2013 - 01.2015
- Meet and assist guests, Maintaining calendar and making appointments, Booking and arranging travel, transport and accommodation, Extensively manage e-mails including checking incoming/outgoing emails and following up as necessary, Maintain files and archives.
Education
Diploma - Business Management
WISE Collage
Yangon08-2018
Diploma - English
SEAMEO Chat
Yangon12-2013
Bachelor - English
Dagon University
Yangon01.2013
Certificate - Online Reservation System
Yangon02-2012
Skills
- Communication
- Customer Service
- Team Player
- Decision Making
- Resistance to Stress
- Good Manner
- Flexibility
- Attention to Detail
- Reliable
- Empathy and tactfulness
- Teamwork orientation
- Microsoft
LANGUAGE
Burmese – Native
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
German
Intermediate (B1)
HOBBIES & INTEREST
Travelling, Learning Culture
Personal Information
- Date of Birth: 17 Feb, 1991
- Gender: Female
- Marital Status: Married
Timeline
Credit Collection Officer
YOMA BANK
01.2020 - 2024
Senior Customer Service Executive
JOBNET
01.2017 - 01.2019
Senior Staff (Coordinator)
SHWE BANK
01.2015 - 01.2017
Junior Staff (Vice Chairman Personal Assistant)
CHID BANK
01.2013 - 01.2015
Diploma - Business Management
WISE Collage
Diploma - English
SEAMEO Chat
Bachelor - English
Dagon University