AYESHA SHARIF
Ras Al Khaimah
Summary
Highly organized and motivated Banking Operations and Customer Service professional with exceptional organizational and multi-tasking skills with diversified six years post qualification experience in banking and currency exchange. I am confident in handling Cash Management, Remittances, Foreign Remittances, and maintaining customer relations. I am proactive and adaptable, proficient in time-sensitive and fast-paced work environments.
Overview
8
8
years of professional experience
4
4
Languages
Work History
FRONT LINE ASSOCIATE
HADI EXPRESS EXCHANGE
09.2023
- Handling Cash Transactions, Sale and purchase of forex, Processing of TT, WPS Processing System, Customer inquiries and complaints resolution, Attending Telephone calls, Cross-selling, Record Keeping
BRANCH OPERATIONS MANAGER/CUSTOMER SERVICES MANAGER
UNITED BANK LIMITED - PAKISTAN
01.2023 - 07.2023
- Ensure all transactions are processed with zero error, Monitor cash management system in adherence to SBP regulations, Ensures that customer queries and complaints are resolved in a reasonable time, Support the branch in terms of product processing and service delivery, Acts as custodian of cash limits and transactions carried out in the branch limits, Manages the branch's security systems, Ensures that accruals and liquidation of income/expense is timely and accurate, Supervises monitors and authorizes daily financial and non-financial transactions, Training subordinates from time to time to enhance their banking knowledge and skills, Dealing with the Treasury and State Bank of Pakistan, Ensure strict implementation of SOP compliance, Closure of Audit Report, Internal Account Management
BRANCH OPERATIONS OFFICER/CUSTOMER SERVICES REPRESENTATIVE
UNITED BANK LIMITED - PAKISTAN
12.2020 - 12.2022
- Maintaining exceptional customer service as per Service Standards, Customer Greet Meet Serve and Thanks, Onboard Customer Assistance, Maintaining KYC and CDD of customers, Chequebook and ATM card delivery, Customer Information Amendment, Dormant Accounts Activation, Handling customer quires and complaints and their timely resolution, Cross-selling of Products to customers, Record keeping and Filling Maintenance, Strict SOP Compliance & adherence, Handling Telephone calls and email replies & Follow-ups
CASH/TELLER OFFICER
HABIB BANK LIMITED - PAKISTAN
10.2015 - 10.2019
- Cash Handling, Remittance processing, Internal voucher Posting, Online Transaction Posting, Clearing, OBC, Foreign exchange, ATM Management with all Operational Tasks
Education
Masters of Commerce -
University of Gujrat - Pakistan
Bachelors of Commerce - undefined
University of the Punjab - Pakistan
Intermediate in Commerce - undefined
BISE - Gujranwala, Pakistan
Skills
Personal Information
- Nationality: Pakistan
- Visa Status: Resident
Training
- Proficient in the use of Windows 10, Windows 7 & XP operating systems.
- Proficient in MS Office applications, MS Excel & Word processor, PowerPoint and Outlook
- Four years extensive experience of using the banking system MYSIS at Habib Bank Limited
- One-day workshop about Anti Money Laundering at Lahore.
- One-day workshop about Customers Due Diligence at Lahore.
- Three days Country Induction Course at Lahore.
- One-day workshop about Gender diversity at Lahore
- Two day workshop about Remittances at Lahore.
- One-day workshop about Foreign Exchange at Islamabad.
References
Will furnish promptly upon request with supporting document
Timeline
FRONT LINE ASSOCIATE
HADI EXPRESS EXCHANGE
09.2023
BRANCH OPERATIONS MANAGER/CUSTOMER SERVICES MANAGER
UNITED BANK LIMITED - PAKISTAN
01.2023 - 07.2023
BRANCH OPERATIONS OFFICER/CUSTOMER SERVICES REPRESENTATIVE
UNITED BANK LIMITED - PAKISTAN
12.2020 - 12.2022
CASH/TELLER OFFICER
HABIB BANK LIMITED - PAKISTAN
10.2015 - 10.2019
Masters of Commerce -
University of Gujrat - Pakistan
Bachelors of Commerce - undefined
University of the Punjab - Pakistan
Intermediate in Commerce - undefined
BISE - Gujranwala, Pakistan
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