Aygun Gadimli
Tallinn
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Due Diligence Analyst
IT4PRO
05.2023 - Current
- Designed improvements to key controls to reduce financial crimes risk.
- Identified and researched patterns, trends and anomalies in transactional and customer data to detect and prevent suspicious activity related to money laundering.
- Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.
- Interpreted regulatory rules or rule changes and communicated with others through corporate policies and procedures.
- Took active role in stakeholder meetings and brainstorming sessions, promoting positive changes to project strategies and future implementations.
- Conducted KYC formality reports on questionable accounts and transactions.
- Interpreted evidence from multiple tools and systems to determine legitimacy of customer behavior.
- Conducted thorough reviews for high risk clients based on stratified risk level guidelines.
Customer service representative
T - 1000
04.2020 - 12.2022
- Riga
- Country: Latvia.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Used expertise to build strong healthy relationships with clients, convincing them of all benefits of doing business with the organization.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Trained new personnel regarding company operations, policies and services.
- Handled customer inquiries and suggestions courteously and professionally.
Product Manager Assistant Trainee
Hotel Paradise Costa Taurito
10.2019 - 02.2020
- Managed time efficiently in order to complete all tasks within deadlines.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
Sales Manager Trainee
Tekay Yedek Parça
03.2019 - 06.2019
- Conducted market research to assess customer needs and preferences.
- Analyzed customer feedback and identified areas for improvement.
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
CRM Specialist
Sia Cashwallon System
07.2018 - 03.2019
- Created news for casino game's website in both languages (Russian/Azerbaijani)
- Was posting banners, adding/deleting the games on the project
- Was controlling the winnings of players
- Translated the whole project
- Created, developed and tested new gifts for the winners
- Prepared letters using html for mailing
- Was controlling the payments and dealt with money transactions.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
- Established and tracked achievements, coordinated actions, sought expert advice, balanced open issues and contributed to team meetings and reports.
- Used transactional and customer records, external data and publicly available information to identify suspicious or unusual activity.
Customer Support Specialist
Sia Camel Group
03.2018 - 05.2018
- Resolved customer complaints by distinguishing, prioritizing and reporting technical issues.
- Answered constant flow of customers (Turkish/English speaking)calls with minimal wait times.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promoted available products and services to customers during service, account management, and order calls.
Court Interpreter
Riga District Court
10.2017 - 01.2018
- Riga
- Country: Latvia
- Interpreter from Russian, English into Turkish, Azerbaijani at ‘Riga District Court' (Rīgas Rajona Tiesa)
- Communicated with clients to understand interpreting needs and provide best service possible.
- Collaborated with other interpreters to cross-check accuracy of interpretations.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Tour Operator
Hillside Beach Club Hotel
03.2017 - 10.2017
- Worked closely with management staff to create new and lucrative tours.
- Guided groups of up to 30 people on scheduled tours.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Built personal relationships with guests to promote positive experiences.
International Sales Manager
Kreiss SIA
01.2016 - 01.2017
- Managed sales projects between Turkey, Russia and Europe
- Negotiated with Italian, Turkish, Russian, Spanish, French, German and Latvian companies to achieve advantageous deals for company.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Developed compelling presentation decks to gain approval for ideas and communicate results.
Education
MBA - Master of Business Administration
ISMA University
Riga, Latvia06.2020
Bachelor of Science - Modern Language And Business Studies
University of Latvia
Riga, Latvia02.2018
High School Diploma -
Riga Classical Gymnasium
Riga,Latvia06.2012
Skills
- Microsoft excel / HTML Styles CSS / Confluence / Microsoft Office Word Excel Access Power Point Outlook / Jira/ CRM Software
- Video Conferencing (Zoom Skype Google Hangout) / Facebook / Gmail / Slack
- Skype / Instagram / Web development and web design
- Customer Relations /Team Player / Active Listening / Report Preparation / Technical Support / Critical Thinking / Research / Suspect Identification / Attention to Detail
- Suspect Identification
- Anti Money Laundering (AML)
- Financial Due Diligence
Languages
Turkish
Advanced
C1
Latvian
Intermediate
B1
Spanish
Elementary
A2
English
Advanced
C1
Azerbaijani
Bilingual or Proficient (C2)
Russian
Bilingual or Proficient (C2)
Timeline
Due Diligence Analyst
IT4PRO
05.2023 - Current
Customer service representative
T - 1000
04.2020 - 12.2022
Product Manager Assistant Trainee
Hotel Paradise Costa Taurito
10.2019 - 02.2020
Sales Manager Trainee
Tekay Yedek Parça
03.2019 - 06.2019
CRM Specialist
Sia Cashwallon System
07.2018 - 03.2019
Customer Support Specialist
Sia Camel Group
03.2018 - 05.2018
Court Interpreter
Riga District Court
10.2017 - 01.2018
Tour Operator
Hillside Beach Club Hotel
03.2017 - 10.2017
International Sales Manager
Kreiss SIA
01.2016 - 01.2017
MBA - Master of Business Administration
ISMA University
Bachelor of Science - Modern Language And Business Studies
University of Latvia
High School Diploma -
Riga Classical Gymnasium
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