Correctional Officer focused on maintaining peace, security, and safety within correction centers and jail systems. Extensively trained in crisis prevention and intervention. Able to remain calm and confident even in the most adverse and stressful working conditions.
Hi, I’m
Ayoub Lajoul
Munich,BY
Summary
Overview
16
years of professional experience
Work History
Aaqigiarvik Correctional Healing Facility
Correctional Supervisor
01.2021 - Current
Job overview
- Maintain order, discipline, and security within assigned areas in accordance with relevant rules, regulations, policies, and laws
- Directly supervise and coordinate activities of correctional officers and clients
- Maintain knowledge of, comply with, and enforce all institutional policies, rules, procedures, and regulations
- Restrain, secure, or control offenders, using chemical agents or other weapons of force as necessary
- Resolve problems between staff and inmates
- Monitor behavior of subordinates to ensure alert, courteous, and professional behavior toward inmates, fellow employees, visitors, and the public
- Supervise and direct the work of correctional officers to ensure the safe custody, discipline, and welfare of inmates
- Instruct employees or provide on-the-job training
Baffin Correctional Center / Aaqigiarvik Correctional Healing Facility
Correctional Caseworker
01.2017 - Current
Job overview
- Maintaining order among inmates
- Conducting all supervision lawfully, safely, and securely
- Making sure facilities meet safety and security requirements
- Restraining inmates in handcuffs or other restraints
- Escorting inmates to different locations
- Recording inmate behavior
- Perform security checks and search procedures (prisoners, staff, and visitors)
- Assessing the offender's risk and needs in such areas as reoffending, anger management, poor impulse control, interpersonal conflicts, substance abuse, mental health, education, and employment
- Participating in staff meetings to discuss, develop, and implement rehabilitation plans for a client, as required by rules, policies, and procedures of the correctional system
- Application of case work method, case management and other interventions to address offenders' criminogenic needs and dysfunction in those areas
Canadian North
Cargo Agent
01.2018 - Current
Job overview
- Comply with Company and MOT Standards and Regulations
- Handle all cargo
- Perform all warehouse related duties
- Provide excellent customer service internally and externally
- Responsibly maintain clean and orderly work areas
- Responsibly use and maintain Company equipment
- Assist Customer Service and/or Cargo Agents when required
- Assist passengers with mobility and special needs
- Perform commissary duties
- Assist with reconfiguration of aircraft as required
- Perform other duties and functions related to the foregoing
- Process airway bills
- Other duties as assigned
Northwest Company
Shift Supervisor
01.2017 - 12.2017
Job overview
- Responsible for adequate staffing to ensure that customer wait time is minimized
- Greet Customers, answer questions, resolve issues
- Hiring and Training of new staff
- Collection contents of cash registers at the end of each shift and delivering contents to the office
Qatar Airways
Sale Assistant
01.2016 - 12.2016
Job overview
- Acknowledging and approaching customers, establishing customer's needs
- Presenting and demonstrating and selling the product through features, advantage and benefits (F.A.B) of the merchandise
- Ensuring the complete, full range of stocks is always on display
- Assisting in stock control, check and count goods
Burger King
Fast Food Restaurant
06.2011 - 09.2012
Job overview
- Maintained a clean and organized workspace, contributing to a positive and safe work environment.
- Cooked menu items according to specified instructions.
- Restocked inventory and ingredient items to maintain optimal kitchen efficiency.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
- Completed orders within established timeframes, meeting customer expectations for prompt service.
- Prepared food items according to recipe to drive quality and consistency.
- Streamlined order processing by accurately reading tickets and communicating effectively with front-of-house staff.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality fast food items.
- Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
- Cleaned and sanitized work areas, utensils and equipment.
McDonald's
Fast Food Restaurant
01.2009 - 04.2011
Job overview
- Collaborated with team members to ensure smooth workflow during peak hours, optimizing service efficiency.
- Scrubbed grill on customer request due to food allergies to clean food residue and avoid issues with allergens.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Packaged, arranged and labeled ingredient stock, storing at established temperatures.
- Monitored food temperatures to meet quality and safety standards.
- Fostered positive coworker relationships through effective communication and teamwork during shifts, promoting an enjoyable work atmosphere.
- Assisted in training new hires on proper cooking techniques, equipment usage, and safety protocols, fostering team cohesion.
- Excelled at quickly identifying and addressing customer concerns or complaints, striving to always provide exceptional service.
Education
ESARC
Travel Agent Diploma Program
01.2017
University Overview
University Mohammed V
Economic Sciences
01.2012
University Overview
IBN ROCHD
High School Diploma
01.2011
University Overview
Skills
- Deescalation
- Visitation Supervision
- Inmate Supervision
- Physical Fitness
- Surveillance
- Behavior Management
- Incident Reporting
- Schedule Management
- Security Protocols
- Inmate Transport
- Security Procedures
- Surveillance monitoring
- Crowd Control
- Body Searches
- Emergency Response
References
References
Available upon RequestCertificationstraining
Certificationstraining
Professional Training Certificate: Certified in Standard First Aid and CPR/AED Level C, 04/2023 - 05/2023
- Canadian Red Cross - Iqaluit
- Professional Training Certificate: Certified Chemical Munitions Instructor, 10/2022 - 12/2022
- CTS Training Institute Instructor Certification - Iqaluit
- Professional Training Certificate: Certified Baton Instructor, 10/2022 - 12/2022
- CTS Training Institute Instructor Certification - Iqaluit
- Professional Training Certificate: - Supervisor Safety Familiarization Training, 11/2021 - 11/2021
- Compensation and Workplace Safety Commission - Iqaluit
- Professional Maturity: Correctional Supervisor Training, 09/2021 - 10/2021
- Department of Justice - Government of Nunavut - Iqaluit
- Professional Training Certificate: Mental Health First Aid, 01/2020 - 02/2020
- Department of Mental Health - Iqaluit
- Professional Maturity: Training on the Use of the Correctional Offender Management System, 12/2017 - 12/2017 Department of Justice - Nunavut Canada - Iqaluit
- Training on the use of the Correctional Offender Management System, including the preparation of files and reports.
- Professional Training Certificate: Interviewing, Counselling Inmates, 10/2017 - 11/2017
- Nunavut Healing and Learning Together - Iqaluit
- Nunavut Healing and Learning Together (Modules 1 and 2). – this program taught me
- specialized skills such as interviewing, counseling, facilitation and program delivery, and applied case management techniques.
- providing tools and strategies to interact with inmates who have cognitive and behavioral challenges caused by substance abuse, FASD, or trauma.
- Professional Maturity: - Model 1 CORR-1404 Orientation for Security Officers, 09/2017 - 10/2017
- British Columbia Justice Institute - Iqaluit
Professional Maturity: Model 2 CORR-1405 Institutional Safety and Security, 09/2017 - 10/2017 - British Columbia Justice Institute - - Iqaluit
Professional Maturity: Model 3 CORR- 1406 Force Options, 09/2017 - 10/2017
British Columbia Justice Institute - Iqaluit
Languages
English
Advanced (C1)
French
Advanced (C1)
Arabic
Bilingual or Proficient (C2)
Timeline
Correctional Supervisor
Aaqigiarvik Correctional Healing Facility
01.2021 - Current
Cargo Agent
Canadian North
01.2018 - Current
Correctional Caseworker
Baffin Correctional Center / Aaqigiarvik Correctional Healing Facility
01.2017 - Current
Shift Supervisor
Northwest Company
01.2017 - 12.2017
Sale Assistant
Qatar Airways
01.2016 - 12.2016
Fast Food Restaurant
Burger King
06.2011 - 09.2012
Fast Food Restaurant
McDonald's
01.2009 - 04.2011
University Mohammed V
Economic Sciences
IBN ROCHD
High School Diploma
ESARC
Travel Agent Diploma Program
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