Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Ayreon Brown

Grand Canyon,AZ

Summary

Dynamic Front Desk Supervisor at Delaware North with exceptional guest relations and problem-solving skills. Proven track record of training staff and enhancing customer experiences, resulting in increased positive reviews. Expert in reservations management and time management, consistently delivering high-quality service in fast-paced environments.

Overview

1
1
year of professional experience

Work History

Front Desk Supervisor

Delaware North
03.2025 - Current
  • Trained new employees on front desk operations, ensuring they were well-prepared for their roles and responsibilities.
  • Trained new staff on correct procedures, compliance requirements, and performance strategies.
  • Provided exceptional customer service, leading to positive online reviews and repeat business from satisfied guests.
  • Resolved guest complaints with tact and diplomacy, maintaining a positive image for the hotel brand.

Server

First Light Resorts
07.2024 - 03.2025
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.

Barback

Aramark
04.2024 - 07.2024
  • Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
  • Maintained cleanliness of all bar areas according to health department standards through diligent sanitation practices.
  • Restocked ice, condiments, and supplies.
  • Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.

Front Desk Assistant

Aramark
12.2023 - 04.2024
  • Answered customer telephone calls promptly and appropriately handled needs.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
  • Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.

Education

Bachelor of Science - Psychology

Delaware State University
Dover, DE
05-2027

High School Diploma -

Conrad Schools of Science
Wilmington
06-2018

Skills

  • Time management
  • Guest relations
  • Problem-solving skills
  • Data entry efficiency
  • Staff supervision
  • POS system operation
  • Cash handling

Languages

Spanish
Limited Working

Timeline

Front Desk Supervisor

Delaware North
03.2025 - Current

Server

First Light Resorts
07.2024 - 03.2025

Barback

Aramark
04.2024 - 07.2024

Front Desk Assistant

Aramark
12.2023 - 04.2024

Bachelor of Science - Psychology

Delaware State University

High School Diploma -

Conrad Schools of Science

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Ayreon Brown