Aziza Frey
Saarbrücken,SL
Summary
Proven leader at Sausalitos, adept in staff management and customer service, enhanced dining experiences through effective task delegation and complaint handling. Fostered team collaboration, significantly increasing guest turnover. Excelled in critical thinking and service training, ensuring high satisfaction and operational efficiency.
Overview
3
3
years of professional experience
Work History
Waitress Supervisor
Sausalitos
07.2021 - 07.2024
- Managed table turnover rate effectively allowing for more guests served per shift.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Fostered a positive working environment by addressing employee conflicts promptly and fairly, promoting open communication between team members.
- Increased overall dining experience by maintaining high standards of cleanliness and organization throughout the restaurant.
- Enhanced customer satisfaction by efficiently managing waitstaff schedules and ensuring optimal coverage during peak hours.
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Scheduled and rotated staff for adequate coverage and fair distribution of workload.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Education
High School Diploma -
Leipniz-Gymnasium
St. Ingbert, Germany07.2021
Skills
- Task Delegation
- Complaint Handling
- Fast Learning
- Customer Service
- Inventory controls
- Staff Management
- Critical Thinking
- Cash Handling
- Service Training
- Opening and closing procedures
- Schedule Coordination
- Hiring and Onboarding
Languages
German
Bilingual or Proficient (C2)
English
Advanced (C1)
Timeline
Waitress Supervisor
Sausalitos
07.2021 - 07.2024
High School Diploma -
Leipniz-Gymnasium
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