Azwad Fardeen
Montreal
Summary
Software professional known for strengthening airline operations through close customer collaboration, and deep technical insight. Naturally builds trust with peers and clients—fostering strong relationships that lead to smooth teamwork and impactful project outcomes. Brings hands-on experience with crew management platforms, technical impact analysis, and proactive risk mitigation, consistently driving operational efficiency and customer satisfaction. Energized by collaborative environments, driven by curiosity, and committed to continuous learning, growth, quality, and meaningful contributions to every team.
Overview
7
7
years of professional experience
Work History
Software Developer
Jeppesen, The Boeing Company
Montreal
10.2023 - Current
- Coordinated closely with airline customers to optimize crew planning and scheduling through the Jeppesen Manpower product suite & Crew Tracking, improving customer satisfaction through proactive issue identification and resolution
- Led operational meetings, effectively communicating complex technical issues and solutions to internal stakeholders and airline customers
- Delivered timely impact analyses for software updates, directly addressing customer feedback and ensuring seamless system integration and operational continuity
- Acted as one of the primary technical points of contact for the Crew Resources team, by identifying operational issues and promptly delivering tailored software solutions
Data Scientist
Teck Resources Limited
Vancouver
05.2022 - 04.2023
- Collaborated directly with internal customers to understand operational challenges, deliver actionable insights, and provide continuous support to resolve critical issues in supply chain management
- Regularly communicated analytical findings to internal stakeholders, ensuring clarity and alignment with operational goals and customer requirements
- Led solution implementation, driving improved customer satisfaction through clear communication, proactive engagement, and timely issue resolution
Data Science Research Assistant
Simon Fraser University
Burnaby
12.2021 - 04.2022
- Managed stakeholder engagement, effectively translating customer requirements into actionable research initiatives and technical deliverables
- Delivered research-driven solutions and presentations to internal and external customers, consistently ensuring alignment with customer objectives and expectations
- Built a distributed AWS-based MySQL database, optimizing queries and reducing data retrieval time, supporting real-time analytics
Big Data Engineer
Insurance Corporation of British Columbia (ICBC)
North Vancouver
01.2021 - 01.2022
- Acted as a customer-facing technical support specialist, managing large-scale data migration projects and ensuring timely resolution of customer requests and operational data issues
- Collaborated closely with the Chief Technology Officer (CTO) to identify strategic priorities, implement effective data solutions, and optimize data workflows, directly contributing to executive-level decision making
- Worked cross-functionally with internal stakeholders to identify customer pain points, implement effective data solutions, and optimize data workflows for enhanced operational performance
Customer Service Specialist
Simon Fraser University
Burnaby
01.2018 - 12.2020
- Managed alumni outreach and fundraising campaigns, effectively communicating institutional goals and initiatives to secure financial support.
- Built and maintained strong relationships with alumni, addressing inquiries, resolving issues, and enhancing overall engagement and satisfaction.
Education
Bachelor of Science - Computing Science
Simon Fraser University
Burnaby, BCSkills
- Crew scheduling
- Software development
- Data analysis
- AWS database management
Timeline
Software Developer
Jeppesen, The Boeing Company
10.2023 - Current
Data Scientist
Teck Resources Limited
05.2022 - 04.2023
Data Science Research Assistant
Simon Fraser University
12.2021 - 04.2022
Big Data Engineer
Insurance Corporation of British Columbia (ICBC)
01.2021 - 01.2022
Customer Service Specialist
Simon Fraser University
01.2018 - 12.2020
Bachelor of Science - Computing Science
Simon Fraser University
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