BALAJI K
Chennai
Summary
Dynamic professional with hands-on experience of one year in leading a team and a strong background in O2C domain over 6 years. Skilled in Leadership, Problem-Solving, Project Management, Conflict Resolution and Performance Management. Recognition of “Trailblazer” and “Sales Champ” awards demonstrates the impactful leadership & exceptional results delivered in a short period of time. Ready to leverage my leadership skills to drive operational excellence and transition into management responsibilities.
Overview
7
7
years of professional experience
Work History
Process Lead
Capgemini Technology Services
10.2022 - Current
- Stepped into the shoes of Team Lead & led the team successfully to meet monthly targets & deliverables.
- Set performance expectations & a standard for the team & always exceeded the expectations each month by monitoring daily progress.
- Led the team to meet bad debt collections target every month through mentoring & effective collaboration.
- Responsible for leading the daily operations of all Accounts Receivable for both Domestic as well as Global accounts
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Achieved project milestones ahead of deadlines, coordinating effectively with stakeholders and managing resources efficiently.
- Led by example, demonstrating commitment and professionalism that inspired team members to excel.
- Managed teams effectively, fostering an environment of open communication and collaboration for better overall performance.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
- Conducted root cause analysis, facilitating prompt resolutions to team on quality and provided constructive feedback as needed.
- Trained new team members on the entire process, dispute resolutions & mentored them closely towards process growth & their performance.
- Interface with customers, sales personnel, and with upper to middle management regarding collection matters and complex accounting issues.
- Collaborated with other departments to address any interdepartmental challenges or discrepancies in a timely manner.
- Enhanced employee engagement by organizing regular training sessions and promoting a culture of learning within the team
- Coordinated with cross-functional teams to ensure smooth workflow and timely execution of projects
- Mentored junior team members, providing guidance on best practices and contributing to their professional development.
- Utilized Microsoft Excel and Oracle software to manage invoices and payments.
- Developed strong relationships with clients, fostering trust and ensuring prompt payment of invoices.
Senior Process Executive
Cognizant Technology Solutions, CTS
07.2018 - 10.2022
- Worked as 'Process Trainer' & 'Dispute Trainer' for Accounts Receivable Process and trained multiple associates on dispute resolving.
- Handled both Domestic as well as International customers; Managed a portfolio of 50k+ customers worth 9.9 million.
- Trained junior team members in technical skills and industry best practices, fostering a culture of learning and growth.
- Optimized production quality by identifying bottlenecks and developing targeted solutions.
- Analyzed disputes on invoice including billing disputes, tax disputes, payment posting disputes
- Achieved the monthly SLA target under Over 30 & Over 60 of both Domestic & International Portfolios
- Identified delinquent accounts and driven them to closure.
- Analyzed customer payment history and released order holds accordingly.
- Guided the entire team in disputes resulting in payment collection.
Education
Bachelor Of Arts -
Dwaraka Doss Goverdhan Doss Vaishnav College
Chennai04.2018
Skills
- Effective team leadership
- Analytical decision-making
- Collaborative team management
- Strategic problem analysis
- Delegation
- Effective communication
- Performance evaluation
- People Engagement
- Customer Focus
- AS400 proficiency
- Microsoft Office
- PeopleSoft
- Dispute Resolution
Achievements
- "TRAILBLAZER" and "SALES CHAMP" awards for demonstrating leadership skills towards team' success.
- "XTRAMILE" award for stellar performance as Subject Matter Expert in 2023.
- "STAR OF THE QUARTER" award in 2023 for taking ownership in trainings & excelling in high volume environments.
- "UNICORN" award in 2020 for taking up additional responsibilities in team' requirement & exceeding client' expectations with the domain knowledge & experience.
- "SPOTLIGHT" award in 2019 for excellence in the project.
- "YUVASRI KALA BHARATHI" award in 2008 for academic excellence. Appointed as School Pupil Leader for three consecutive years for my team bonding & leadership skillset.
- Gold Medalist and State 6th Rank Holder for academic excellence in the year 2013.
Timeline
Process Lead
Capgemini Technology Services
10.2022 - Current
Senior Process Executive
Cognizant Technology Solutions, CTS
07.2018 - 10.2022
Bachelor Of Arts -
Dwaraka Doss Goverdhan Doss Vaishnav College