Balaji Kumar Bandla
SPA Manager / Psychologist
Munich
Summary
Experienced with overseeing spa operations and providing outstanding guest experiences. Utilizes strong leadership skills to motivate and develop staff, ensuring high standards of service. Track record of implementing effective marketing strategies and enhancing client satisfaction.
Overview
21
21
years of professional experience
2
2
Languages
Work History
Spa Manager / Counseling Psychologist
Vins Holistic Wellness
12.2021 - Current
- Trained and mentored staff members to achieve optimal performance levels and maintain high standards of service.
- Managed activities related to staff training, treatment procedures, inventory management and marketing.
- Utilized promotions, print and digital marketing to attract new clients.
- Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.
- Implemented policies and procedures that optimized operational efficiency within the spa facility.
- Streamlined appointment scheduling for improved efficiency and increased bookings.
Assistant Spa Manager
Hotel Bayerischer Hof
04.2019 - 11.2021
- Streamlined appointment scheduling processes to increase efficiency and reduce wait times for clients.
- Worked closely with other departments within the facility to ensure seamless coordination of guest experiences from arrival through departure.
- Assisted in developing a comprehensive budget plan for the spa, helping drive financial success and sustainability.
- Improved customer satisfaction by consistently providing exceptional service and maintaining a welcoming spa environment.
- Trained new staff members on proper procedures, techniques, and customer service standards to maintain consistent quality across all services.
Spa Director & Founder
The Holistic Wellness Koramangala Club
01.2015 - 02.2019
- Promoted a culture of exceptional customer service among the spa team members.
- Implemented successful updates to operations according to latest market trends and customer preferences.
- Increased staff productivity through effective training and performance evaluations.
- Maintained strict compliance with health department regulations, passing all inspections seamlessly.
- Received new spa supplies inventory and restocked work areas and shelves.
Spa Manager & Wellness Coach
Taj Spa
08.2008 - 12.2014
- Organized marketing strategies to promote services and increase clientele base
- Hired talented spa staff with emphasis on patience and passion for customer satisfaction
- The ability to assist Director of Spa with the supervision
- Management and growth of all Spa staff
- The ability to interact with Guests providing full knowledge of assistance and perfoming Massages.
Assistant Business Manager
Ranbaxy Pharmaceuticals
04.2004 - 07.2008
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Designed modern employee recognition program which boosted productivity and improved morale.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Continuously sought opportunities for process improvement, implementing changes that positively impacted efficiency, quality, and customer satisfaction.
- Provided support to the business manager in strategic planning activities, contributing to long-term organizational growth.
Education
ADVANCE DIPLOMA - International Massage
Advanced DIPLOMA - Deep Connective massage
ZoneRiflesse Academy
Francesco, VicenzaDiploma - Human Resources Management
CHRMP
Diploma - Hot Stone Massage
ZoneRiflesse Academy
Francesco, VicenzaDIPLOMA - Wellness Coach
California Institute of Integral Studies
Master of Arts - Clinical Psychology
Singhania University
Rajasthan, India06-2023
No Degree - Cognitive Behaviour Therapy / Life Coaching
Emocare International Institute
Emocare International Institute, Toronto08-2022
MBA - Marketing Management
Gandhi Institute of Technology And Management
Vishakapatnam, India06-2017
Bachelor of Arts - Arts
Sri Krishna Devaraya University
Anantapur, India04-2002
Skills
Customer feedback analysis
Making Friends, Playing Badminton
Building social connections : Skilled in fostering relationships and networking, contributing to a collaborative work environment.
Badminton enthusiast : Regularly practipate in badminton enhanching teamwork, strategy, and physical fitness.
Timeline
Spa Manager / Counseling Psychologist
Vins Holistic Wellness
12.2021 - Current
Assistant Spa Manager
Hotel Bayerischer Hof
04.2019 - 11.2021
Spa Director & Founder
The Holistic Wellness Koramangala Club
01.2015 - 02.2019
Spa Manager & Wellness Coach
Taj Spa
08.2008 - 12.2014
Assistant Business Manager
Ranbaxy Pharmaceuticals
04.2004 - 07.2008
Advanced DIPLOMA - Deep Connective massage
ZoneRiflesse Academy
Diploma - Human Resources Management
CHRMP
Diploma - Hot Stone Massage
ZoneRiflesse Academy
DIPLOMA - Wellness Coach
California Institute of Integral Studies
ADVANCE DIPLOMA - International Massage
Master of Arts - Clinical Psychology
Singhania University
No Degree - Cognitive Behaviour Therapy / Life Coaching
Emocare International Institute
MBA - Marketing Management
Gandhi Institute of Technology And Management
Bachelor of Arts - Arts
Sri Krishna Devaraya University
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