Balazs Semsey

Global leader in omnichannel communication, offering a range of SaaS and CPaaS products to simplify the way brands engage with customers at a global scale.

• Manage a portfolio of global enterprise accounts.
• Responsible for client onboarding and ensuring satisfaction.
• Measure account healthy by constant data analyses and regular QBR/business review cadence.
• Consistently exceed growth quotas via upselling and cross-selling new and existing offerings.

Management system for the transport sector (EU/USA/AUS) that delivers media and live travel info to the passengers' own devices, via the existing onboard wifi.

• Managed client relationships, from initial onboarding through to ongoing support.
• Identified and secured upselling opportunities to drive account growth.
• Focused on ensuring client success and maximising retention rates.

SaaS platforms built on Salesforce technology are designed to manage Risk, Insurance, Governance and Compliance data across the enterprise.

• Managed a portfolio of EU-based global accounts.
• Oversaw and coordinated resources across three continents to successfully deliver client projects.
• Ensured client success through dedicated support on day-to-day product usage.
• Successfully brought complex, client-related projects to completion through effective resource management.

Managed and nurtured 70+ clients in the UK/IE Higher Education sector by providing support on the implementation and usage of SaaS platforms designed for survey and exam evaluation automation.