Summary
Overview
Work History
Education
Skills
Timeline
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Barakat Gidado

Barakat Gidado

Customer Service Agent
Berlin,BE

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations.

Overview

1
1
year of professional experience
3
3
years of post-secondary education
1
1
Language

Work History

Service Waitress

Maredo
Berlin, Berlin
05.2022 - Current
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization and provide easy access during busy peak service times.
  • Suggested appropriate food and drink pairings to increase per-ticket sales.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Informed customers about daily and seasonal specials.
  • Inspected dishes and utensils for cleanliness.

Customer Support Agent

Simple Logistics
Kyiv, Ukraine
04.2021 - 01.2022
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Collected and analyzed customer information to prepare product or service reports.
  • Processed customer adjustments to maintain financial accounts.
  • Recommended products to customers, thoroughly explaining details.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.

Customer Service Agent

Titro Pro
Kyiv , Ukraine
09.2020 - 02.2021
  • Communicated with clients regarding account services, statements, and balances.
  • Entered customer interaction details in sales system to track requests, document problems and record solutions offered.
  • Provided primary customer support to internal and external customers.
  • Responded to customer calls and emails to answer questions about products and services.
  • Keep records of customer interactions, process customer accounts and file documents

Education

Bachelor of Science - Medicine & Surgery

Kyiv Medical University
Kyiv Ukraine
02.2020 - Current

Skills

Microsoft Office Suite proficiency

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Timeline

Service Waitress

Maredo
05.2022 - Current

Customer Support Agent

Simple Logistics
04.2021 - 01.2022

Customer Service Agent

Titro Pro
09.2020 - 02.2021

Bachelor of Science - Medicine & Surgery

Kyiv Medical University
02.2020 - Current

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Barakat GidadoCustomer Service Agent