- Animal Care
- I enjoy helping others and giving back to the community
- volunteering to help stop gun violence
Barbara Dugan
Summary
Well-organized professional equipped with varied experiences in administrative roles. Driven to increase overall efficiency while maintaining filing systems and screening and answering numerous phone lines daily. Experienced in prescription processing, medication handling, and inventory management. Instrumental in creating and updating patient profiles, and maintaining a safe pharmacy environment. Knowledge of pharmacy law, medical terminology, and pharmaceutical calculations..
Overview
15
15
years of professional experience
Work History
Customer Service Cashier
Royal Farms
02.2023 - Current
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Managed cash drawer and financial transactions to maintain accurate store accounts.
Home Health Care Provider/Scheduler
Patriot Home Care
04.2021 - 02.2023
- Documented daily patient activities in detail for record keeping
- Scheduled patient appointments efficiently
- Managed patient medication schedules
- Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
- Safeguarded patient privacy by maintaining strict confidentiality of personal information and adhering to HIPAA guidelines.
- Contributed to high-quality caregiving standards by staying current on industry best practices through ongoing professional development opportunities.
- Streamlined patient care coordination, working closely with healthcare professionals and family members.
- Assisted patients with daily living activities, promoting independence and preserving dignity.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
Home Health Aide
Private Duty for Rose Burns
10.2014 - 02.2017
- Provided comprehensive care monitoring patients' health and reporting changes
- Changed bed linens regularly to maintain hygiene
- Administered medication as per schedule
- Assisted patient with mobility and physical exercises
Medical Receptionist
Brandywine Urology
09.2009 - 10.2014
- Delivered high-quality customer service in healthcare setting
- Managed multi-line phones for effective communication
- Scheduled patient appointments efficiently
- Organized and filed paperwork for easy access
- Managed patient check-in and check-out process
Education
Graduate Certificate - Pharmacy Technician
Stepful
Remote01.2024
Certificate - Phlebotomy
MedCerts
Remote01.2022
Graduate Certificate - Medical Office Management
Trident University International
Remote01-2017
Graduate Certificate - Certified Nursing Assistant
Dawn Career Institute Inc
Wilmington, DE01.1998
High School Diploma -
Howard High School Of Technology
Wilmington, DE01.1992
Skills
- Care plan assessment
- Recording vital signs
- Compassionate client care
- Multitasking Abilities
- Medical Terminology
- Reporting and documenting
- Problem-solving abilities
- Communication Skills
- Exceptional telephone etiquette
- FDA and HIPAA compliance
- Detail Oriented
- Organization skills
EDUCATIONCERTIFICATIONS
- Certified Pharmacy Technician, Stepful, National HealthCareer Association, 2024
- Certificate in Phlebotomy, MedCerts, Livonia, MI, 2022
- Medical Office Management Certificate, CDC College, Culver City, CA, 2017
- Certified Nursing Assistant Certificate, Dawn Career Institute Inc, Wilmington, DE, 1998
- High School Diploma, Howard High School Of Technology, Wilmington, DE, 1992
Interests
Timeline
Customer Service Cashier
Royal Farms
02.2023 - Current
Home Health Care Provider/Scheduler
Patriot Home Care
04.2021 - 02.2023
Home Health Aide
Private Duty for Rose Burns
10.2014 - 02.2017
Medical Receptionist
Brandywine Urology
09.2009 - 10.2014
High School Diploma -
Howard High School Of Technology
Graduate Certificate - Pharmacy Technician
Stepful
Certificate - Phlebotomy
MedCerts
Graduate Certificate - Medical Office Management
Trident University International
Graduate Certificate - Certified Nursing Assistant
Dawn Career Institute Inc
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