Barbara Hines
Newark
Summary
Results-oriented Assistant Manager specializing in fostering positive team environments and delivering exceptional customer service. Proven track record in decision-making and problem-solving, ensuring smooth operations and customer satisfaction.
Overview
18
18
years of professional experience
Work History
Assistant Manager/Keyholder Manager
Dollar General
Newark, DE
09.2022 - Current
- Managed daily operations to ensure efficient store functionality and customer satisfaction.
- Trained and mentored team members on inventory management and merchandising standards.
- Coordinated inventory audits, ensuring accuracy in stock levels and product placement.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Oversaw scheduling and staffing, optimizing workforce allocation for peak operational hours.
- Ensure each customer was happy and valued.
Goodwill Manager
Goodwill Store
Newark, DE
01.2019 - 09.2022
- Oversaw daily operations to ensure efficient workflow and compliance with organizational standards.
- Implemented process improvements that increased operational efficiency and reduced waste.
- Managed inventory control systems to optimize stock levels and minimize shortages or overages.
- Analyzed sales data to identify trends, informing strategic decisions for store management.
- Accomplished multiple tasks within established timeframes.
- built great rapport with clients who shopped in store.
Shift Lead Manager
Rite Aid
03.2014 - 01.2019
- Supervised daily operations to ensure efficient workflow and optimal staffing levels.
- Trained and mentored team members on customer service best practices and operational procedures.
- Monitored inventory levels, ensuring timely restocking of shelves and minimizing stockouts.
- Responsible for opening and closing the store daily.
Home Health Aide
Allen Health Care
Bear, DE
04.2008 - 03.2014
- Provided compassionate personal care to clients, enhancing their daily living experiences and comfort.
- Assisted clients with mobility and transportation, promoting independence in their home environments.
- Monitored and recorded vital signs, ensuring timely reporting of health changes to healthcare professionals.
- Administered medications as prescribed, maintaining strict adherence to safety protocols and guidelines.
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
Education
High School Diploma -
Franklin K Lane High School
Queens, NYSkills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Time management
- Problem-solving
- Customer relations
- Staff training and development
- Staff supervision
- Team motivation
- Task delegation
Timeline
Assistant Manager/Keyholder Manager
Dollar General
09.2022 - Current
Goodwill Manager
Goodwill Store
01.2019 - 09.2022
Shift Lead Manager
Rite Aid
03.2014 - 01.2019
Home Health Aide
Allen Health Care
04.2008 - 03.2014
High School Diploma -
Franklin K Lane High School