Barbara Karampetsos

• Goals 160% exceeded through task prioritization and great work strategy.
• I conduct training and guide team members to promote productivity, always stimulating and boosting people
• Always doing coaching to help employees achieve goals and increase professional success.
• Communicated KPIs outlined in quarterly plan to inform employees of expectations and deliverables.
• Constantly analyzing market trends across industries to implement appropriate marketing and sales methods.
• Utilizing multiple marketing strategies to improve profitability.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Processed customer adjustments to maintain retention.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences and soft skills.
• Awarded to best employee among 300 employees.

• Built and managed accurate sales pipeline to maintain high volume of activity.
• Contacted prospective customers to uncover sales opportunities, boosting overall sales 40%.
• Employed consultative approach to assess customer needs and business challenges.

• Qualified leads by scheduling introductory discovery meetings and calls.
• Conducted market research to discover new leads, opportunities and messaging.
• Developed deep understanding of customer needs, priorities and pain points to deliver qualified leads.
• Capitalized on solutions presented by CRM software to enhance lead prospecting and sales management.
• Increased sales revenue 30% in 3 months and while producing.

• Responsible for organizing, selling and delivering all materials and certificates necessary for ship's workflow.
• participated in all types of safety and formal learning and training to work between biggest ports in Brazil.

• always following norms of clothing and safety, I made deliveries to ships anchored in internal sea.
• I worked on flexibility of schedules to be able to follow docking of ship.