BARBARA RYGULA
Willenhall,West Midlands
Summary
Accomplished professional with expertise in leadership and team management, known for delivering customer service excellence and fostering staff training and development. Adept at conflict resolution and operational coordination, ensuring seamless restaurant service standards. Committed to health and safety awareness, with strong problem-solving, time management, and communication skills.
Overview
10
10
years of professional experience
2014
2014
years of post-secondary education
Work history
Supervisor
Giggling Squid,
Sutton Coldfield
2025.04 - Current
- Lead front-of-house operations during service to ensure smooth restaurant performance.
- Support management in achieving service, sales and operational targets.
- Train and coach team members to maintain high brand and service standards.
- Handle guest concerns and complaints professionally to maintain customer satisfaction.
- Coordinate communication between kitchen and service teams to ensure efficient service flow.
- Support stock control, shift organisation and daily operational tasks.
- Motivate the team and maintain a positive working environment during busy service periods.
Duty Manager
TGI Fridays
Sutton Coldfield, West Midlands
2022.12 - 2025.03
- Supervised and motivated a team to achieve service and operational targets.
- Monitored staff performance, providing coaching and development support.
- Managed guest concerns and complaints to maintain high satisfaction levels.
- Collaborated with management to improve service efficiency and team performance.
- Resolved team conflicts and supported a positive working environment.
- Ensured compliance with health and safety procedures.
Waitress
TGI Fridays
Sutton Coldfield, West Midlands
2022.02 - 2022.12
- Delivered excellent customer service by welcoming guests and ensuring a positive dining experience.
- Coordinated with FOH and kitchen teams to ensure efficient service and timely food delivery.
- Handled guest requests and supported management in resolving service issues.
- Upsold food and beverages while providing menu recommendations to enhance guest experience.
- Processed payments and managed POS transactions accurately.
- Supported restaurant operations including table preparation, closing duties and inventory monitoring.
Screen Printer
Rudd Macnamara Ltd
Birmingham, West Midlands
2016.02 - 2022.01
- Conducted routine maintenance on screen printing equipment for optimal performance and longevity of machines.
- Managed inventory of supplies; resulted in reduced waste and cost savings.
- Met tight deadlines thanks to effective time management skills and commitment to job at hand.
- Maintained a clean and organised workspace, promoting efficient operations and employee wellbeing.
Waitress
Pizza Express
Walsall, West Midlands
2019.01 - 2020.09
- Delivered excellent service in a fast‑paced hospitality environment.
- Communicated effectively with kitchen and FOH teams to ensure smooth service.
- Upsold food and drinks to increase revenue.
- Managed guest requests and ensured high satisfaction levels.
Education
Certificate of competences - technician, economist
Secondary School of Economics
TarnowSkills
- Leadership & Team Management
- Customer Service Excellence
- Staff Training & Development
- Conflict Resolution
- Operational Coordination
- Problem Solving
- Time Management
- Communication
- Health & Safety Awareness
- Restaurant Service Standards
LANGUAGES
Polish - Native
English - Intermediate (B1)
Timeline
Supervisor
Giggling Squid,
2025.04 - Current
Duty Manager
TGI Fridays
2022.12 - 2025.03
Waitress
TGI Fridays
2022.02 - 2022.12
Waitress
Pizza Express
2019.01 - 2020.09
Screen Printer
Rudd Macnamara Ltd
2016.02 - 2022.01
Certificate of competences - technician, economist
Secondary School of Economics